Senior Business Systems Analyst, GRC Technology

Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.The WorkThe Senior Business Systems Analyst, GRC Technology is responsible for supporting all aspects of the company’s core Regulatory Compliance Application (GRC tool). The GRC tool is an external vendor application with no-code platform to help manage the Bank’s risks effectively. You will be responsible for production support, administration, workflow development, testing, and documenting various aspects and flows of the applications to meet the needs of the company. You will be required to work with various business users to understand the requirements and identify opportunities for efficiency. You will ensure that completing priorities can be completed in a timely manner to meet regulatory change deadlines and fulfill corporate objectives while escalating risks. He / she will be the key technical liaison of the RCM GRC tool.Core Responsibilities!Provide application support, front or back end, during normal work hours, ensuring correct functioning of the GRC systemDocumentation of RCM system, including user manual, process flows, workflows, actions, views, customizations, and configuration Manage and oversee automated and / or manual system jobs are executed properly. Communicate and follow up on all issues on a timely basis ensuring all parties are kept informed including escalations to the RCM Governance Manager. Work with our internal partners as well as 3rd party vendors to triage and bring all issues to a resolution which include review sessions, coordinating the deployments to various environments, business user testing support and act as the business liaison for the vendor. Support application rollout and upgrade projects by working with our internal teams as well as vendors. Prioritize tasks and provide status updates. This may involve non-business hour work. Support and participate in annual Governance process as well as periodic review of user privileges, system resource set up, system default set up and other general data issues and take necessary action, which may involve non-business hour work. Let's Talk About You!3+ years of experience in the field of Information Technology and Application Support. 2+ years working with GRC systems, developing workflows, process flows, actions and views, customizations, defining users and permissions, configuration and writing scripts. 2 years working with SharePoint, including site administration and workflows. University education in the areas of Information Technology or Commerce / Business AdministrationExperience administering, debugging, monitoring and tuning of applications and web services, including Tomcat, Apache, and databases. High level of analytical skill, detail orientation, and sound judgement when evaluating new and existing issues, and proposing application or process changes. Good communication skills, verbal and written, are required to interact with business units in the bank as well as 3rd party vendors. Strong organizational skills while working on multiple initiatives concurrently which require collaboration of different teams. Ability to self-learn and get up to speed quickly on new systems and business processesWhat we offer (For full-time permanent roles) Competitive discretionary bonus✨ Market leading RRSP match program