Operations Coordinator

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24 / 7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

The Site Liaison Officer provides quality logistical support and liaison with rotational staff in all areas of responsibility that lead to professional and efficient service delivery to the client.

This is a full‑time hybrid role based at the Leduc office. Remote work 2 days; in‑office 3 days (based upon designated schedule). Hours : 11 : 00 am to 7 : 30pm, following an initial training schedule of 8 : 00 am to 4 : 30 pm. Rotational on-call schedule for evenings / weekends / stat holidays. O vertime and occasional travel to remote Canadian client sites.

Key responsibilities

LOGISTICS

1.1. Rosters and Rotations

• Develop the roster for each staff member on each site in the current rostering system. Aim for at minimum 3 months in advance. (In conjunction with OM / OD / ).
• Share or publish the roster to each staff member after it is developed and obtain their confirmation.
• Changes to the roster by the staff should be agreed with their cross shift or leave relief and the changes reflected in the rostering system providing they are in line with their rotation schedule.
• Maintain rostering system with necessary updates or changes as they occur.
• Notify recruitment with locum needs well in advance to source suitable coverage.

1.2. Flight, Travel, and Accommodation Arrangements

1.3. Communication with Client and Staff

2. HUMAN RESOURCES

2.1. Timesheets

2.2 Expense Management

2.3 Internal Recruitment of Existing Staff for Open Positions

2.4 External Recruitment Trigger

2.5 Resignations / Terminations

3. STAFF AND SITE LIAISON

4. CUSTOMER SERVICE

5. MOBILIZATION OF NEW STAFF

6. REPORTS

7. GENERAL AND ADMINISTRATIVE RESPONSIBILITIES

o Driver’s License

o License / registration documents

o Copies of required qualifications as applicable to the position and site assigned

About you

Required Skills and Knowledge

Required Work Experience

Required Languages

Benefits

Role is eligible for comprehensive benefits.

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!