Sales Associate - Jewellery

Overview

The Sales Associate - Jewellery at Holt Renfrew is responsible for developing deep, long-lasting relationships with customers to increase sales, service, and loyalty. This role offers a commission-based compensation directly tied to sales volume results.

Responsibilities

• Consistently deliver extraordinary service to all customers.
• Exceed all sales and service goals and targets.
• Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining loyal clients.
• Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
• Comply with all Health & Safety policies and requirements.
• Perform other duties, as assigned.

Requirements

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