Sr Manager, Operations

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The Senior Operations Manager provides leadership in the organization or functional area and is primarily engaged in management activities that establish the direction of a department, function, or project. The position requires the application of knowledge gained from experience and expertise to the job duties and responsibilities. The position will make decisions in areas that may impact the organization and its employees, clients, budgets, policies, procedures, work practices, or compliance programs.

This position directs the profitable operations in an assigned country sales, service, rental, parts, and fleet / site services support. This position is directly or indirectly responsible for all members in the assigned geographic area.

Key Responsibilities

• Manage all assigned assets to meet maximum operating return on assets (OROA) and customer needs; responsibility for total profitability; ensure set goals are met or exceeded.
• Instill a strong customer focus culture; personally develop close relationships with major customers.
• Assist in marketing and sales strategies, proposal presentations, and project alignment sessions.
• Assist in the development of project execution plans and project staffing for site and fleet services.
• Ensure that proper procedures are followed in executing and charging for services, materials, tools, and equipment, and ensure the timely collection of all past due accounts.
• Maintain and promote good member relations by consistently applying Human Resource, Safety, and Quality policies and procedures.
• Typically manage personnel and provide an environment for the development and professional advancement of staff members, including on-the-job and formal training and development opportunities, and timely performance feedback.
• Leverage internal and external resources to administer policies and procedures consistently across all business lines, functions, and locations.
• Analyze situations, identify, and forecast pertinent problems and evaluate realistic options; and recommend / implement appropriate courses of action.
• Organize and prioritize a variety of complex projects and multiple tasks in an effective and timely manner, set priorities, and meet critical time deadlines.
• Plan and organize own work assignments, as well as carry out tasks from management staff.
• Maintain compliance with all applicable policies, procedures, and global standards.
• Effectively develop and apply the Core Skills to the job.
• May need to travel to attend to business-related matters.
• Meet expectations on attendance and punctuality.
• Other duties as assigned.

Education Requirements

Minimum Qualifications

Certifications

Supervisory Responsibilities

Physical Demands / Requirements

Work Environment

Frequent travel is required for business-related matters.

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