Technical Consultant, Human Resources Call Center

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

59,300 - 72,500

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Technical Consultant, Human Resources to join the HR Service Center team.

We are a dynamic team of professionals with solid HR expertise, dedicated and trained to answer questions from our employees and managers. We are currently seeking a Technical Consultant to join our team and contribute to our mission of providing innovative and high-quality solutions. If you are passionate about human resources, motivated by the desire to make a real difference, and wish to grow in a stimulating and collaborative environment, this opportunity is for you! Join us and contribute to our continued success by bringing your expertise and enthusiasm.

What you’ll do here:

• Analyze and respond to employees’ inquiries via phone or email based on HR best practices and using our documented knowledge base

• Log all calls in order to document the steps leading to the resolution

• Collaborate with different teams in order to find solutions to different requests

• Remain up to date on corporate and departmental policies, procedures, quality service standards and ongoing departmental projects

• Participate in maintaining the knowledge base up to date to ensure consistent and accurate responses and recommends updates and improvements

• Participate in different projects

What you bring to the table:

• Bachelor’s degree in Human Resources (or in the process of obtaining soon) or any relevant field

• Excellent oral and written communication

• Demonstrates a strong spirit of collaboration and provides excellent customer service

• Positive attitude, autonomy and sense of ethic

• Bilingualism in English and French is required. Need to interact on a regular basis with English-speaking clients and colleagues across the country

• No Canadian work experience required however must be eligible to work in Canada

#LI-hybrid

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.