Digital Health Consultant

Digital Health Consultant

Tracking Code Job Description

The Baycrest Hospital

has an exciting opportunity for a

DIGITAL HEALTH CONSULTANT

Position Number: 9342 & 9343

Position Type: Temporary Full-time (12 months)

Shift Type: Day

Bi-Weekly Hours: 70 Hours

Location: Toronto (On-Site)

Union: Non-Union

Date Posted: December 15, 2025

Internal Closing Date: December 28, 2025

About Us
The Health Informatics department at Baycrest plays a key role in supporting our clinical, research, education, and community programs through the effective use of digital health tools, electronic medical records (EMRs), data, and information systems. Our team enables safe, secure, and efficient digital workflows that enhance patient care, improve provider effectiveness, support regional integration, and align with the priorities of Ontario Health and the Ontario Health Teams (OHTs).

The Opportunity
Baycrest is seeking a qualified Digital Health Consultant to work collaboratively with Clinic Lead Physicians and healthcare partners in the North Toronto Ontario Health Team (NTOHT). Reporting to the Manager of Health Informatics at Baycrest, the Digital Health Consultant will play a critical role in reducing administrative burdens related to electronic medical record (EMR) systems, facilitating secure and efficient digital health operations, and supporting coordinated patient care through technology-enabled solutions. The successful candidate will have the opportunity to work with physicians, office support staff, and digital health leaders to design and implement a support model for physicians who are members of the NTOHT Primary Care Network (PCN), to improve the patient and provider experience and improve patient outcomes.

An intake and triage system to manage service requests will be established, and work will be conducted in person. The main office will be at Baycrest, and the Consultant will need to travel to the primary care offices of Primary Care Network members as required, which are located across North Toronto.

Key Responsibilities

Digital Health Adoption, EMR Optimization & Workflow Support:

• Supports providers and staff in adopting, optimizing, and troubleshooting EMRs and provincial digital health tools (e.g., eReferral, HRM, OLIS, Clinical Viewer, Evidence2Practice pathways, eConsult, AI Scribe). Provides hands-on implementation support and workflow optimization to Baycrest programs and, as required, to external primary care practices participating in OHT initiatives. Assists with EMR queries, roster management, and the use of population health management tools and reports to support care planning and service delivery.

Training, Digital Literacy & Change Management:

• Educates Baycrest clients, families, and staff in digital literacy, enabling confident and effective use of digital health programs, virtual care platforms, and digital tools. Delivers individual and group training sessions for providers and clinic teams; provides change management support to ensure successful integration of digital tools into daily workflows. Adapts training approaches and materials to meet varying levels of digital confidence and user needs.

Service Delivery, Liaison & Continuous Improvement:

• Responds to, triages, and manages multiple service requests concurrently, resolving technical and workflow issues or escalating complex problems as required. Acts as a connector between Baycrest, primary care practices, and regional or provincial digital health supports (e.g., Ontario Health, OntarioMD, eHealth Centre of Excellence). Contributes to monitoring and evaluation of digital health adoption and literacy initiatives, identifying gaps and recommending service, workflow, or training improvements. Stays informed of emerging digital health tools and resources and supports their appropriate adoption within Baycrest and partner settings.

Who You Are

• A strong communicator with highly effective facilitation skills
• Customer-service oriented, with the ability to engage and build relationships with diverse stakeholders
• Highly organized and analytical, with strong problem-solving abilities
• Able to work independently while managing competing priorities effectively
• Flexible and adaptable, with the ability to respond to changing needs and priorities

Qualifications

• Three-year diploma or university degree in Health Informatics, Health Sciences, Health Administration, Education, Information Management, Computer Science, or an equivalent combination of education and experience.
• Digital health–related certification (e.g., Ontario Health Digital Health Certificate) an asset.
• Technical or training certifications (e.g., SQL, Python, Linux, adult education, facilitation, instructional design) considered assets.
• Approximately 2–3 years of related experience in a healthcare, digital health, health informatics, or adult education environment.
• Knowledge of EMRs (e.g., Accuro, Oscar, Practice Solutions) and provincial digital health tools (e.g., HRM, OLIS, eReferral).
• Understanding of privacy requirements under PHIPA and related information security standards.
• Ability to analyze workflows, troubleshoot technical and process issues, and support optimization of digital tools.
• EMRs, provincial digital health platforms, reporting and analytics tools, standard office and IT equipment.

Additional Benefits:

• Vacation Entitlement
• Opportunity to enroll in the extended health and dental benefit plan
• Opportunity to enroll in the Healthcare of Ontario Pension Plan (HOOPP)
• Access to 24/7 Employee Assistance Program