Driver

Overview

Join to apply for the Driver role at TWO MEN AND A TRUCK

The driver is responsible for driving a Commercial Motor Vehicle (CMV) as well as packing, moving and safely transporting household goods, office furniture and other heavy items while providing outstanding customer service to all TWO MEN AND A TRUCK customers. The driver should have general knowledge of functional support areas, including the core business, customer service and moving.

Responsibilities

• Acts as the physical point of contact for new and existing customers and establishes a rapport and builds confidence in TWO MEN AND A TRUCK services
• Makes recommendations according to customer’s needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
• Obtains customer feedback throughout the move to ensure ongoing customer satisfaction and proactively resolve any complaints
• Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
• Keeps the customer and management informed of anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
• Continually maintains thorough understanding of all company products, services, pricing and promotions to communicate the benefits and value of TWO MEN AND A TRUCK and effectively address customer objections
• Performs schedule-1 daily truck inspections and maintains the daily logbook
• Accurately calculates charges for services and completes all move-related paperwork; ensures paperwork and revenues are properly dropped in safe at the end of the work day
• Safely move/pack/unpack customer belongings using proper moving equipment and following prescribed policies
• Organize and secure the truck at the end of each job; maintain truck and equipment in a clean, safe and professional manner
• Conduct pre/post trip truck inspections and moving equipment inventory
• Wears a clean, approved TWO MEN AND A TRUCK uniform at all times
• Maintain a positive image of TWO MEN AND A TRUCK by ensuring proper hygiene
• Comply with policies in the employee handbook and those presented by management
• Participate in regular training and development programs offered through STICK MEN UNIVERSITY to further knowledge of the system
• Other duties as assigned by franchisee, general manager, move manager and/or office manager

Qualifications

• Excellent customer service skills
• Team-oriented with ability to listen and communicate effectively with co-workers, customers and management
• Ability to direct the work of others when necessary
• Knowledge of all Provincial and Federal driving requirements, rules and regulations
• Physical ability to carry and load items into truck; good balance
• Understanding of the TWO MEN AND A TRUCK Mission Statement
• At least 25 years old depending on insurance requirements and one year of driving experience is required; six months of TWO MEN AND A TRUCK or moving industry experience is preferred
• Language skills: ability to present information in one-on-one and small group settings; bilingual a plus
• Mathematical skills: basic arithmetic using units of Canadian dollars and measurements
• Reasoning ability to solve problems and interpret instructions
• Physical Demands: ability to stand, walk, sit, talk, hear, use hands; may lift up to 100 pounds or more; vision requirements as specified

Job Details

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Burlington, Ontario. The employer at this location is W&E Costello Enterprises Inc.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Truck Transportation

This revised description preserves the core job information while ensuring the formatting uses only allowed tags and clean structure.