Customer Care Representative

Job Title and Company

Customer Care Representative – Connect Hearing Canada

Company Overview

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands. We are passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

Eligibility

Are you looking for an opportunity to make a difference? Are you comfortable working in a fast‑paced retail clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at Connect Hearing as a Customer Care Representative.

Location and Schedule

Working Location: North Vancouver, BC

Schedule: Tuesday to Saturdays (business hours)

Reporting to: Regional Clinic Manager

Responsibilities

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third‑party billing operations
• Assisting with cleanings and minor in‑clinic device repairs – don’t worry, training provided!

Benefits

• Starting wage of $20 per hour for full‑time employment
• Extended health benefits package from day one
• 3 weeks vacation to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your birthday!
• Tuesday–Saturday business hours
• Eligible for monthly bonus
• Growth and development opportunities, including education sponsorship

Qualifications

• Strong communication and customer service skills
• Experience or willingness to work on and reconcile accounts receivable
• Alignment with our value of helping others
• “Can‑Do” attitude, love to learn, and passion for growing knowledge

Additional Information

If you’re willing to go all in and learn, we’d still love to hear from you! Apply today, we look forward to reviewing your application.

More About Us: We value our workforce and recognize that each client journey is unique. Our organizational culture is built around service excellence, integrity, collaboration, and innovation.

Equal Opportunity Employer

Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.