Duty Manager

The Duty Manager contributes to the overall success of the hotel by encouraging and promoting a high-performance culture within the Front Office team. They ensure high levels of Guest Service standards, support and execute all corporate strategies, and promote a work environment that exemplifies Coast Hotels Core Values. The Duty Manager is responsible for providing support and leadership to the Front Office team and all hotel departments. Responsibilities :

• Ensures superior customer service levels are maintained by all Front Office team members
• Follows and complies with Coast’s cash handling policies and procedures
• Enforces and implements Front Desk procedures and supports Front Desk / Bell / Concierge and Valet teams in the absence of the Front Office Manager
• Resolves customer concerns promptly, professionally, and in a diplomatic manner
• Ensures that the Front Office team is trained in all Coast standards
• Assists with performance reviews and coaching of the team
• Ensures effective relations and communication with other departments
• Handles the hotel’s Fire Safety and aids with all emergencies
• Maintains and monitors room inventory, availability and educates the team on rates and promotions
• Other duties as required and assigned

Skills / Knowledge / Experience :