Responsabilities
- Managing and Troubleshooting day to day backup operations
- Defines policies and standards for the use of NetBackup.
- Manages all NetBackup application infrastructure changes (Change & Configuration management)
- Capacity management, etc. for bottlenecks & issues
- Ensure quality standards in release.
- Take care of incidents, escalate to CLIENT or 3rd parties, as necessary.
- Perform root cause analysis for P1 / P2 / P3 and P4 incidents and / or proactively based on business needs.
- Work with the right teams within Genpact, CLIENT or 3rd parties for the implementation of change
- Follow the required policies and procedures for the incident, problem and change management.
- Ensure service performance expectations are met with service levels and quality.
- Knowledgeable about the Tape Backups and related troubleshooting methods.
- Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
- Hands-on experience with Tape Libraries and how they are handled.
- Has knowledge on Tape encryption.
- Hands-on experience on NDMP Backups and their configuration.
- Hands-on experience on NetBackup Catalog recovery and its procedures.
- Knowledgeable about Exchange backups.
- Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.
- Hands-on experience with troubleshooting on restores.
Qualifications
- Minimum 3 years relevant experience.
- Degree in IT
- Capital Markets Domain knowledge is preferred.
- Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
- Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
- Basic understanding of IT infrastructure and troubleshooting.
- Technical and system expertise in relevant IT workstreams.
- Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
- Specialized knowledge in specific areas allowing them to tackle intricate problems.
- Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
- Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
- Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and / or experience.
- Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.
Compensation
- 90k 100kk (base salary)
- Full benefits
Veritas NetBackup Admin
Defines policies and standards for the use of NetBackup. Manages all NetBackup application infrastructure changes (Change & Configuration management). Hands-on experience on NetBackup Catalog recovery and its procedures. Hands-on experience on NetBackup installations, upgrades on all levels (Master ...
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