About the Role :
A Field Technician II is responsible to install, repair and maintain computer equipment for the Shyft Global Services customers. The install base consists of Enterprise, Retail and Desktop equipment across multiple customers and various equipment types. A Field Technician II must have an Associate degree in computer technologies or a minimum of 3-5 years' experience and certifications in CompTIA A+, Dell Tech Direct Client, HP RPOS. This position requires the ability to review calls throughout the local area and make decisions to help distribute the workload and maximize the ability to meet customer SLAs. There will also be times that a Field Technician II will act as an OTJ trainer for new hires in the area.
What You'll Do :
Manage call load effectively and efficiently maximizing opportunities to meet customer SLAs.
Analyzes diagnostic information and utilizes technical expertise to diagnose and repair and replace failed components based on manufacturer's system design specifications
Effectively manage administrative functions to include proper call closure in all required systems, inventory management and all documentation required for specific jobs and projects.
Use clear and proficient communication skills for interactions with customers, technical support teams, support groups (OEM, TD, Customer Help Desk)
Properly maintain all company assets (laptop, cell phone, company vehicle etc.)
Complete all necessary training and certifications as required.
What We're Looking For :
3 to 5 Years of relevant work experience
Able to execute instructions and to request clarification when needed.
Able to use common office equipment.
Able to recognize and attend to important details with accuracy and efficiency.
Understand, communicate, and collaborate effectively with people across various identities.
Able to communicate clearly and convey necessary information.
Able to negotiate skillfully and promote / sell ideas persuasively.
Understand, communicate, and collaborate effectively with people across various identities.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to adjust readily to change and adapt as needed.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to work independently with minimum supervision.
Able to maintain confidentiality of sensitive information.
Able to quickly learn / adapt to new systems and technology.
Able to use relevant computer systems and applications at an intermediate level.
Ability to transport 50 Lbs.
Able to be immobile for long extended periods.
Must be able to drive a motor vehicle.
Working Conditions :
Consistent non-standard work or overtime as business requires.
On-call availability required as necessary.
Local (in-country) travel required.
Clean room environment requiring ESD (Electrostatic Discharge) protection.
À propos du rôle : Le technicien de terrain fournit des services de support et de maintenance pour les systèmes informatiques selon les spécifications des fabricants.
Ce que vous ferez :
Ce que nous recherchons :
Conditions de travail :
Key Skills
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.