Data Specialist

AboutAlayaCare

AtAlayaCareweremore than just a fast-growing SaaS companywerea team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

About the Role

The Data Specialist Customer Experience focuses on managing global customer requests with an emphasis on data workflows in a SaaS environment. This role uses SQL Python and debugging practices to resolve complex technical issues and ensure stable system performance.

What YoullDo

• Diagnose and resolve complex customer issues withinAlayaCarescloud platform using SQL and Python.
• Own technical support requests end-to-end managing JIRA tickets and delivering reliable scalable fixes.
• Work cross-functionally with Engineering ProductQAand Customer Success to manage escalations and drive fast resolution.
• Buildmaintainand improve data-processing tools and code pipelines contributing to system stability and performance.
• Help shape coding standards and operational best practices to support ongoing product improvement.
• Participate in occasional on-callrotationsoutside standard business hours.

What You Bring to the Team

• 24 years experience in technical support or customer-facing roles ideally within aSaaS environment
• Stronghands-onexpertisein SQL and Python with the ability to debug scripts implement code-based solutions and QA fixes
• Solid understanding of query language principles and data-driven problem solving
• Confidence translating business needs into technical actions that drive real outcomes
• Experience working withcommon supportand collaboration tools ( Zendesk Slack Microsoft Office video conferencing platforms)
• Exceptional problem-solving skills paired with curiositycreativityand a continuous improvement mindset
• A clear empathetic communicator whos comfortable supporting customers through complex or high-pressure situations
• Comfortable operating in a fast-paced environment and collaborating through code reviews and cross-functional teamwork
• A bachelors degree in a relevant field ( Business Health Informatics or similar)
• Healthcare experience and/or bilingualinFrenchskills are a bonus but not essential.

Why JoinAlayaCare

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

BenefitsThat Matter

• Equity in a well-funded scaling company.
• Comprehensive health benefits telemedicine and lifestyle spending accounts.
• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Location and Work Model

This role is based in the GreaterTorontoArea. AtAlayaCare our hybrid model includes2set in-office collaboration days/week and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share thispostingwith someone who might be a great fit.

AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.