Maintenance Assistant Manager – Automotive Parts Plant

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Service Delivery Manager – Commercial Payments

Posted 21 days ago

Job Description

Service Delivery ManagerLOCATION : TORONTOJob Description : Service Delivery Manager -Canada GTA only-15 yrs experience-5 yrs as service delivery manager -5 yrs commercial payments domain experience -5 yrs client site experience-Strong program management and delivery experience across service lines development, prod support and QA-Strong understanding of Java NodeJS, Datawarehouse, Microservices, AWS Cloud systems-Strong experience in preparing and presenting service delivery dashboards to executive leaders -Strong stakeholder management, communication, decision making and team management skills -Strong experience in Agile and Waterfall SDLC -Good understanding of AI solutions and productivity acceleration solutions -ITIL certification (nice to have)Essential Skill : Service Delivery Manager

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Service Delivery Manager / Product Owner – Commercial Payments

Posted 19 days ago

Job Description

Location : TorontoExperience : 8-10 yearsRequired Skills : Digital : Node.js~Advanced Java Concepts~Leadership Essentials - Managing Secure Delivery and OperationsService Delivery Manager -Canada GTA only-15 yrs experience-5 yrs as service delivery manager -5 yrs commercial payments domain experience -5 yrs client site experience -Strong program management and delivery experience across service lines development, prod support and QA-Strong understanding of Java NodeJS, Datawarehouse, Microservices, AWS Cloud systems -Strong experience in preparing and presenting service delivery dashboards to executive leaders -Strong stakeholder management, communication, decision making and team management skills -Strong experience in Agile and Waterfall SDLC -Good understanding of AI solutions and productivity acceleration solutions -ITIL certification (nice to have)

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IT / OT Service Delivery Manager (Regulated Manufacturing & PKI)

Posted 19 days ago

Job Description

Experience : 8-10 years

Required Skills :

• Public Key Infrastructure
• As a part of an IT / Operational Technology (ITOT) team you will be responsible for overseeing the IT systems and operational technology that support manufacturing and laboratory processes.

Job Description

• Service Delivery : Execute the IT / OT service strategy aligned with business objectives.
• Collaborate with IT and OT teams to identify service improvement opportunities and ensure alignment with industry best practices.
• Service Design and Implementation : Lead the design of IT / OT services, ensuring they are robust, scalable, and aligned with security standards.
• Ensure service level agreements (SLAs) and key performance indicators (KPIs) for monitoring service delivery are met.
• Make sure ITIL (Information Technology Infrastructure Library) practices and methodologies are followed.
• Project and operations management.
• Leading projects : Managing the lifecycle of IT and OT projects, including the implementation and upgrades of systems.
• Ensuring up time : Overseeing day-to-day IT system operations to ensure reliability and availability.
• Handling incidents : Providing advanced troubleshooting and acting as an escalation point for major IT issues.
• Regulatory and quality assurance.
• Ensuring Compliance : Ensuring all systems comply with relevant regulations and industry standards, which is especially critical in a regulated field, like cell and gene therapy.
• Managing audits : Participating in internal and external audits and coordinating responses to audit requests.
• Managing risks : Performing risk assessments to develop response strategies and mitigate potential threats.
• Risk Management and Compliance : Ensure IT / OT services comply with regulatory requirements and industry standards (e.g., cybersecurity, data privacy).
• Identify and mitigate risks associated with IT / OT service delivery, implementing appropriate controls and contingency plans.
• Customer and stakeholder engagement.
• Managing relationships : Building and maintaining strong relationships with internal and external stakeholders, vendors, and partners.
• Serving as a liaison : Acting as the bridge between technical teams and business stakeholders to align IT efforts with organizational goals.
• Collecting requirements : Working with business stakeholders to understand program requirements and determine necessary resources.
• Team Leadership and Mentoring : Guiding and monitoring the IT operations team, providing mentorship and development opportunities.
• Promoting collaboration : Fostering a collaborative and inclusive work environment.
• Coordinating resources : Coordinating internal and external resources to meet project requirements.
• Candidate Requirements : Proven experience in IT service management, with specific expertise in managing IT / OT services.
• Solid experience with continuous development software cycles in a highly regulated environment.
• In-depth knowledge of ITIL framework and best practices.
• Familiarity with industry-specific regulations and standards (e.g., ISA-95).

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ITSM Service Delivery Manager - Incident and Problem Management, SLA, Change Management

Posted 8 days ago

Job Description

Work mode : Minimum 4 days in office

Required Skills :

Job Description :

• Service Delivery Management Oversee the end-to-end delivery of IT services, ensuring alignment with business objectives and service level agreements (SLAs).
• Act as the primary point of contact for stakeholders regarding IT service delivery and operational performance.
• Monitor and report on service delivery metrics, ensuring adherence to agreed-upon standards and timelines.
• Incident and Problem Management Lead the resolution of critical incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis for recurring issues and implement preventive measures to avoid future occurrences.
• Collaborate with technical teams to ensure timely resolution of incidents and problems.
• Change and Release Management Manage IT changes and releases, ensuring minimal impact on business operations.
• Coordinate with cross-functional teams to plan, test, and implement changes effectively.
• Ensure compliance with change management processes and policies.
• Team Leadership and Collaboration.
• Lead and mentor a team of IT operations professionals, fostering a culture of accountability and continuous improvement.
• Collaborate with cross-functional teams, including infrastructure, application development, and business units, to ensure seamless service delivery.
• Drive team performance by setting clear goals, providing regular feedback, and supporting professional development.
• Vendor and Stakeholder Management; manage relationships with third‑party vendors and service providers to ensure high‑quality service delivery.
• Negotiate contracts and service agreements to achieve cost‑effective solutions.
• Act as a liaison between business stakeholders and IT teams to ensure alignment and effective communication.
• Continuous Improvement Identify opportunities for process improvements and implement best practices to enhance service delivery.
• Drive automation and innovation initiatives to improve operational efficiency and reduce costs.
• Stay updated on industry trends and emerging technologies to ensure the organization remains competitive.
• Risk and Compliance Management.
• Ensure IT operations comply with regulatory requirements, security standards, and organizational policies.
• Identify and mitigate risks associated with IT service delivery and operations.
• Develop and maintain disaster recovery and business continuity plans.

Experiences : 8-10 years

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Fort McMurray, Alberta Civeo

Posted 5 days ago

Job Description

Permanent

Job Description

Buffalo Catering Employees LP is currently seeking an Assistant Lodge Manager for the Fort McMurray, Alberta region. The successful candidate will provide day-to-day operational support. This position will be on a rotation basis 15 days on / 13 days off as required by the business.

Key Responsibilities

• Act as the "relief" Lodge Manager during regular scheduled turnaround time out.
• Support other department managers in "relief" positions as required for vacations, scheduled absences and emergencies.
• Record and monitor contractual KPIs.
• Demonstrate knowledge in all aspects of remote lodge operation; F / B, Rooms, Front desk, and maintenance.
• Maintain quality assurance and control of all lodge operations.
• Working as a member of the Lodge Management team to achieve overall performance goals.
• Overseeing lodge information systems, reports and security.
• Develop and maintain superior customer relations.
• Collaborate with the Lodge manager to lead and develop a safety culture.

Qualifications

• Post‑secondary education in a related discipline.
• 3‑5 years of progressive experience in hotel and food services management.
• Class 5 Operator's License, with a 5‑year driving record satisfactory to Civeo's driving criteria.
• Proficient with Microsoft Office programs.
• Exceptional leadership and management skills.
• Experience in managing a unionized workforce.
• Knowledge of remote lodge operations is an asset.
• Self‑motivated in managing a facility through initiative and innovation to achieve results in a safe and profitable manner.
• Ability to maintain a professional demeanor in all interaction with clients, guests and staff.
• Aptitude to establish and maintain effective relationships with internal and external stakeholders.
• Ability to develop and motivate staff to achieve challenging goals.
• Conflict resolution skills.
• Superior oral and written communication skills.
• Excellent organizational and time management skills.
• Ability to solve problems logically, and make decisions in unique situations.
• Must be able to pass a pre‑access Drug & Alcohol test.

To apply, please submit resume online to

Buffalo Catering Employees LP is committed to the principle of employment equity. We welcome diversity and encourage all who are qualified to express their interest.

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