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Collections Account Manager - Bilingual (Spanish)
Collections Account Manager - Bilingual (Spanish)Ritchie Bros. • Mississauga, Peel Region, CA
Collections Account Manager - Bilingual (Spanish)

Collections Account Manager - Bilingual (Spanish)

Ritchie Bros. • Mississauga, Peel Region, CA
30+ days ago
Job type
  • Full-time
Job description

Collections Account Manager - Bilingual (Spanish)

Responsible for collecting outstanding balances on various Ritchie Bros. platforms, monitoring and providing timely and effective resolutions to outstanding accounts. This is a hybrid role.

Responsibilities

  • Responsible for early‑stage collections on majority commercial and some consumer accounts
  • Prioritizes collections of accounts within team
  • Identifies process gaps and recommends solutions for improvements
  • Problem solves a solution for early defaults and collapses and presents to management
  • Responsible for reducing the collapse rate
  • Track and report (Excel and qualitative feedback) on work queue results
  • Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
  • Responsible for operational issues
  • Performs other duties as assigned

Qualifications

  • 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
  • Ability to speak Spanish fluently in a professional setting.
  • Self‑motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
  • Strong communication skills – listening to customers and understanding their situation
  • Excellent phone etiquette
  • Strong written communication through email
  • Excellent questioning and probing skills

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Construction, Machinery Manufacturing, and Truck Transportation

Location: Scarborough, Ontario, Canada – Salary: CA$75,000.00-CA$90,000.00 (1 month ago)

Location: Greater Toronto Area, Canada (3 months ago)

Location: Toronto, Ontario, Canada – Salary: CA$40,000.00-CA$45,000.00 (1 month ago)

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Collections Account Manager - Bilingual (Spanish) • Mississauga, Peel Region, CA

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