Customer Care Representative - Work from home -Bilingual

Randstad CanadaMoncton, New Brunswick, CA

4 days ago

Salary

CA$21.00 hourly

Job type

Full-time

Temporary

Remote

Quick Apply

Job description

Randstad is Hiring a Call Center and Bilingual Customer Service Representative!

Do you want to pursue a career in call center? Do you enjoy interacting with customers? Do you speak English and French fluently? Are you full-time available?

If you answered "yes" to any of the above, then this opportunity is for you!

This is your opportunity to work in a TOP growing call center in Canada, utilize your experience, and enjoy working in a rich culture!

Full time and long term opportunity

Industry :

Professional Services (Financial, HR, and Healthcare)

Pay rate : What(Job title)?

Call Center and Customer Service Representative (Inbound Calls)

Where?

Work from home

When?

Hours of Operation : Monday - Sunday

7 AM to 11 PM EST

Advantages

One of the fastest growing call centres in Canada

Opportunity to expand your experience in call center / customer service experience

Great work culture & work / life balance

Ongoing coaching, career progression, rewards and recognition, performance bonuses, and community involvement opportunities.

Responsibilities

Handling a high volume of customer inbound

Answer questions, provide education, and solve HR and financial issues related to the customer's health care benefits, and retirement plans, leaves of absence, payroll, etc

Processing transactions such as health enrollments, tax and direct deposit updates, etc

Leveraging your computer navigation skills to navigate a robust set of tools / systems

Creating and updating files in the database and communicating with third parties to research and assist the customer with updates or inquiries.

Qualifications

A minimum of 2 to 4 years of experience in customer service

Excellent English and French communication skills

Good computer and system navigation skills

Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment

Must be able to pass a criminal background check

Prefer to have worked either HR, Financial, or Health Care Industry

Bring your own device. Windows computers only! You are responsible for your own equipment which requires a Windows computer, mouse and a headset. You must also have an ethernet cable as working over Wifi is prohibited.

Summary

If you are interested, please apply to the job posting directly and someone will get in touch with you soon.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.