Implementation Consultant

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management.

Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement.

Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually.

Caring is at the core of Amilia’s culture : for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do.

What can you expect :

As an Implementation Consultant, you will be responsible for onboarding new clients in the SMB sector onto our platform. You’ll lead the entire implementation process, including conducting business process analysis, building customized onboarding plans, and facilitating both onsite and virtual training sessions. For larger-scale implementations, you may collaborate with our Project Management team to ensure a smooth rollout. Your focus will be on ensuring client satisfaction and a seamless transition to our platform.

You will be responsible for :

New Client Onboardings

• Act as the primary point of contact for new clients during onboarding, providing email and phone support.
• Build and execute implementation training plans, including process adjustments and tailored system configuration.
• Advise on best practices to ensure a smooth go-live and facilitate change management by promoting user adoption and managing resistance risks.
• Coordinate data migration between clients and internal teams, including Excel data manipulation.
• Track project progress and health within RocketLane and provide project status updates to the Professional Services team and Customer Success Managers (CSMs).
• Manage project plans, milestones, stakeholder mapping, and all project-related communications.
• Conduct virtual and on-site training sessions for clients, ensuring timely account activation and proper handoffs to the Customer Support and CSM teams.

Best Practices, Adoption, and Client Satisfaction

What we want from you :

What you'll get from us :

Amilia is committed to equal employment opportunity and encourages applications from women, visible minorities, Indigenous Peoples, persons with disabilities, and other protected groups. We are dedicated to providing a work environment free of discrimination and harassment. Our strength lies in our diverse and inclusive teams.

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