Credentialling Clerk

Overview

Are you a proactive individual who thrives on delivering top-notch support in a dynamic setting? Our Prevention Services team is seeking a meticulous Credentialing Clerk with stellar organizational abilities to tackle diverse responsibilities.

As a Credentialling Clerk, you'll serve as the primary point of contact for both internal and external stakeholders, offering guidance on regulations, policies, and compliance within our Licensing Services portfolio, spanning Certification Services, COR Program, and Licensing Services, including asbestos certification and licensing. Alongside maintaining immaculate records, databases, and files, you'll play a pivotal role in refining departmental processes and procedures.

How you'll make a difference : You'll help ensure B.C. workers go home safely at the end of their workday.

Where you'll work

At WorkSafeBC, we offer a model that combines the convenience of some remote work with the dynamism of working in one of our offices, based on the operational needs of the position.

In this role, you'll work three or more days a week in the Richmond office.

What you'll do

• Coordinates communication and responds to internal / external inquiries by phone, mail, and email in accordance with departmental standards.
• Supports case management in the customer relationship management (CRM) and escalates matters when required. Including instructing others in how to use the system.
• Collects payments, issues receipts / invoices, process refunds, and resolves discrepancies.
• Performs regular data entry and maintains databases, files, and CRM systems.

Is this a good fit for you?

We're looking for someone who can

Your background and experience

We'll consider an equivalent combination of education and experience.

Important to know

Before we can finalize any offer of employment, you must :

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Communicable Disease Prevention Program and related protocols remain in effect.

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more : Discover who we are .

Our benefits

As a member of our team, you'll have access to services and benefits that help you get the most out of work - and life. Along with a competitive salary $28.07 - $31.03 hourly, your total compensation package includes :

Learn more : Find out what we offer .

Want to apply?

We encourage all qualified applicants to apply . If you require an accommodation in the assessment process, please email Recruitment Testing Accommodation (SM) when you submit your application.