Service Supervisor

Job Type : Full Time

Hours : 44 hours weekly

Location : Timmins, ON Canada

Year(s) of Experience : 3

Number Of Positions : 1

Job Summary

Perform all service supervisor duties and provide leadership to Readyquip technicians in support of customer requirements.

Key Accountabilities

• Provide in-branch leadership for service operations
• Schedule field and workshop service work load to maximize productivity in the field and workshop
• Coach, mentor, recruit technicians to meet and exceed customer and business objectives
• Manage, understand and provide direction on financial implications of work being requested / done including invoices, warranties, policies, redo, etc.
• Manage fixed assets, tools in the branch, service vehicles and assist in preparation of plans for capital expenditures
• Manage and prepare quotes and review invoices for customers, while managing work-in-progress in timely fashion
• Promote a high level of customer satisfaction and follow up on repairs
• Improve customer satisfaction by identifying problem areas and initiating corrective measures relating to shop floor or office procedures
• Manage required training needs and maintain training register, performance evaluations and guidance sessions for direct reports
• Promote workplace safety by ensuring all employees investigate all accidents or near misses
• Lead and participate in safe, environmentally sound and healthy work behaviors and customer relations at all times in support of Readyquip Health and Safety Policy / Program(s) and best practices
• Encouraging continuous improvement in operations through scheduled meetings between management, other departments, and employees as well as regular service meetings
• Work with all other departments to deliver high level of customer service
• A commitment and sensitivity to addressing the customer’s specific needs

Qualifications

Character Competencies

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please. Send your CV tocareers@readyquip.com.

Readyquip is an equal opportunity employer.

3088 Riverside Dr, Timmins, ON P4R 0A7, Canada

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