Technical Writer

Cognizant is seeking an experienced Technical Writer for a full-time remote opportunity in Canada.

Job Summary

The Infra. Technology Specialist will play a crucial role in designing and implementing infrastructure solutions that align with business objectives. With a focus on utilizing tools like MS PowerPoint, Lucid Chart, and MS Visio, the specialist will ensure efficient and effective communication of technical concepts. This hybrid role requires a deep understanding of infrastructure technologies and the ability to work collaboratively in a dynamic environment.

Responsibilities

• Design and implement infrastructure solutions that meet business needs and objectives.
• Utilize MS PowerPoint to create clear and impactful presentations for stakeholders. - Develop detailed diagrams using Lucid Chart to visualize complex infrastructure setups.
• Create and maintain comprehensive documentation with MS Visio to support infrastructure projects.
• Collaborate with cross-functional teams to ensure seamless integration of infrastructure solutions.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop and maintain detailed database of reference materials, including research, design specifications
• Review the technical documentation and make sure its up to date with periodic maintenance, Publish to leadership.
• Analyse existing infrastructure to identify areas for improvement and optimization.
• Provide technical support and guidance to team members to enhance project outcomes.
• Ensure compliance with industry standards and best practices in all infrastructure projects.
• Monitor infrastructure performance and implement necessary adjustments to maintain efficiency.
• Conduct regular assessments to ensure infrastructure security and reliability. - Facilitate effective communication between technical and non-technical stakeholders.
• Stay updated with the latest infrastructure technologies and trends to drive innovation.
• Contribute to the continuous improvement of infrastructure processes and methodologies.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content Research, outline, write, and edit content, working closely with various departments to understand project requirements.
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identifying documentation repositories, revising and editing, and determining best solutions for data compilation and centralized storage.
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop and maintain detailed database of reference materials, including research and design specifications.
• Review the technical documentation and make sure it’s up to date with periodic maintenance, Publish to leadership.

Required skills and qualifications

• 7 + years experience as an effective technical writer
• Proven ability to quickly learn and understand complex subject matter
• Experience in writing documentation and procedure manuals for various audiences
• Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

The salary range for this role is $108,500 to $127,500 CAD.

At Cognizant, we are eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferable experience and skills make you an outstanding applicant and help us see how you would be helpful in this role.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.