Junior Jira Administrator (Contract)

About us

Quickplay fosters a transparent, fair, and collaborative environment. We enthusiastically tackle complex challenges in OTT video, focusing on massive scale and resilience. If you seek a high-performing, learning-oriented, and supportive culture, Quickplay is the right place. Our data team is searching for a data science leader to spearhead data strategy and implement data science initiatives across our products. The ideal candidate will possess a blend of analytical, technical, and business acumen to transform data into actionable insights that drive organizational value.

About the Role

Quickplay is seeking a Jira Administrator to lead the configuration, administration, and customization of the Jira software platform and its associated Atlassian tools (Confluence, Bitbucket, etc.). You will work closely with cross-functional teams—including backend development, client development, project management, and business stakeholders—to optimize workflows, improve productivity, and support Agile methodologies. Your goal will be to ensure that Jira serves as a central hub for efficient project tracking, reporting, and collaboration.

Responsibilities

• Customization & Workflow Management : Customize Jira workflows, permission schemes, notification schemes, and dashboards to meet the needs of multiple teams.
• Data Integrity & Security : Ensure data integrity and security across the Jira platform by performing regular audits, updates, and upgrades.
• Automation & Integration : Design and implement Jira automation rules to streamline processes such as ticket creations, transitions, notifications.
• Integrate Jira with other tools (e.g., Version control, Service Now, Google Analytics, Looker, Test automation, CI / CD pipelines) to ensure seamless data flow across systems.
• Develop Jira REST API scripts and integrations with third-party systems as needed.
• User Support & Training : Provide day-to-day support to users, troubleshoot issues, and ensure optimal platform performance.
• Onboard new teams and users, conducting training sessions and creating documentation for best practices.
• Act as the primary point of contact for all Jira-related inquiries, ensuring timely resolution of tickets.
• Agile Methodology Support : Collaborate with Implementation Managers and Development teams to align Jira workflows with Agile best practices.
• Implement solutions for Agile boards, burndown charts, velocity reports, and other performance metrics.
• Performance Optimization & Reporting : Design and generate reports, custom dashboards, and filters to support project tracking and KPIs for decision-making.
• Governance & Compliance : Establish and enforce governance best practices to maintain Jira instance hygiene, including archiving old projects and managing user permissions. Ensure compliance with internal standards for all Jira data and configurations.

Success in this Role Requires

Qualifications & Skills

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