user support technicianE-NET SOLUTIONS INC. • Calgary, AB, CA

user support technician

E-NET SOLUTIONS INC. • Calgary, AB, CA

30+ days ago

Job type

Full-time

Permanent

Job description

Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week
Education: Other trades certificate or diploma
Experience: 1 year to less than 2 years
or equivalent experience

Tasks

Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Provide customer service
Manage incidents
Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment

Supervision

No supervision responsibility

Computer and technology knowledge

Device drivers
Networking software
Networking hardware
Networking security
Extranet
Intranet
Internet
Servers
Desktop applications
Presentation software
Communication software
MS Office
MS Windows
SharePoint
TCP/IP

Transportation/travel information

Own vehicle
Willing to travel
Willing to travel regularly
Valid driver's licence

Work conditions and physical capabilities

Fast-paced environment
Work under pressure
Tight deadlines
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Bending, crouching, kneeling

Own tools/equipment

Computer
Cellular phone

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Screening questions

Are you authorized to work in Canada?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the equipment you need to work from home (like internet and a workspace)?
Do you have the required certifications listed in the job posting?
Do you live near the job location?

Employment terms options

Early morning
Evening

Employment terms options

Morning
Day
Weekend

Workplace information

On the road job

Health benefits

Dental plan
Vision care benefits

Financial benefits

As per collective agreement

Create a job alert for this search

User support technician • Calgary, AB, CA

Similar jobs

IT Support Analyst Tier 1 — On-the-Job Training & Growth

LaPrairie Group of Companies • Calgary

Full-time

A diverse construction company in Calgary is seeking an IT Support Analyst (Tier 1) to provide technical support across the organization.Responsibilities include troubleshooting technology issues, ...Show more

Last updated: 7 days ago • Promoted

Information Technology Private Tutoring Jobs Crossfield

Superprof • Crossfield, Canada

Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi...Show more

Last updated: 30+ days ago • Promoted

Facilitator - POS System

Akkodis • airdrie, AB, ca

Temporary

Point of Sale Facilitator Location: Remote, CanadaEmployment Type: 4-month contract Overview: Our client has an immedi...Show more

Last updated: 18 days ago • Promoted

AME Technician

AISG Aviation Integrated Services Group • airdrie, AB, ca

Full-time

Job Overview: Join our dynamic team in Canada as an Aircraft Maintenance Technician, where youll play a key role in ensuring the safety and efficiency of aircraft.Youll be responsible for performin...Show more

Last updated: 3 days ago • Promoted

Delivery Driver - Receive 100% of Customer Tips

DoorDash • DE WINTON, Alberta, CA

Full-time

Available in over 100 cities in Canada, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.All you need is a mode of transportation (bi...Show more

Last updated: 2 days ago • Promoted

communication systems technician

Government of Canada • Calgary

Full-time

Secondary (high) school graduation certificate.Work must be completed at the physical location.There is no option to work remotely.Diagnose and locate equipment faults, and adjust, replace or repai...Show more

Last updated: 7 days ago • Promoted

Lead Install Support Technician

XPEL Inc. • Calgary

Full-time

Lead Install Support Technician page is loaded## Lead Install Support Technicianlocations: Calgary, ABtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-101631**Job Summary:**We a...Show more

Last updated: 7 days ago • Promoted

Application Support Manager – EMR & Business Systems

Clearpoint Health Corporation • Calgary

Full-time

Application Support Manager – EMR & Business Systems.CHNI Corp Hd Off, 190 Attwell Drive Suite 490, Etobicoke, ON M9W6H8, CAN.Canadian Surgical Sols, 1402 8th Ave.NW, Suite 300, Calgary, AB T2N1B9,...Show more

Last updated: 27 days ago • Promoted

Client IT Manager: Tech Support & Solutions Lead

The ITeam • Calgary

Full-time

A leading technology service provider in Calgary seeks a Business Development Manager to drive the transition to a proactive sales model.Candidates should have experience in Managed Service Provide...Show more

Last updated: 4 days ago • Promoted

Technical Lead Application Support

Canadian Cancer Society • Calgary

Full-time

Last updated: 6 days ago • Promoted

Elder Care Provider Wanted - Compassionate Elder Care Provider Needed In Okotoks, Alberta $20 Hourly

ElderCare.com • Okotoks, Alberta, Canada

Part-time

Seeking a part-time, live-out elder care provider in Okotoks, for four mornings from June 14-17 to provide companion and home care for our family member.The ideal candidate will assist with persona...Show more

Last updated: 5 days ago • Promoted

IT Support Analyst / Technical Support Analyst

Thomas Fleron Consulting Ltd. • Calgary

Full-time

Minimum of 1 year experience in IT support, help desk, or technical assistance.Strong understanding of Windows operating systems and basic networking concepts.Familiarity with Microsoft 365 and com...Show more

Last updated: 29 days ago • Promoted

communication systems technician

Comtech Ltd. • Calgary

Full-time

Secondary (high) school graduation certificate.Secondary (high) school graduation certificate.On site – Work must be completed at the physical location.There is no option to work remotely.Work site...Show more

Last updated: 7 days ago • Promoted

Embedded Developer

Pentangle Tech Services | P5 Group • south shore, ab, ca

Full-time

Analyze, debug, modify, test, and implement software (primarily C and C++).We have embedded projects, as well as higher-level applications.Responsible for debugging existing, recent, and older prod...Show more

Last updated: 9 days ago • Promoted

Tier 2+ Desktop Support Analyst (Calgary, AB)

Expera IT • Calgary

Full-time

Imagine a world where entrepreneurs and their businesses can focus on making a positive impact on the world we live in.Where they can do their work using great technology, supported by great people...Show more

Last updated: 29 days ago • Promoted

Bilingual IT Support Analyst (Level I) - Help Desk

Long View Systems • Calgary

Full-time

An IT services provider in Calgary is looking for a bilingual French-English Technical Support Analyst (Level I).The role involves providing top-level support for IT systems and requires effective ...Show more

Last updated: 29 days ago • Promoted

IT Support Specialist

Mobis Parts Canada Corporation • Rocky View County, Alberta, Canada

Full-time

Quick Apply

MOBIS Parts Canada ("MPCA") is a technological leader in the automotive industry focusing on the distribution of parts for Hyundai Motor Company and Kia Motors.Through collaboration, ingenuity and ...Show more

Last updated: 21 days ago

MSP Technician

MSP Hire, Inc. • Calgary, AB, CA

Full-time

Quick Apply

MSP Hire is looking to connect with talented IT professionals who want to grow their careers in the Managed Services Provider (MSP) space.Whether you’re early in your IT journey or an experienced t...Show more

Last updated: 30+ days ago