Bank Credit Services Representative(Bilingual) - H

This is a bilingual role. Candidates will be required to speak both English and French fluently.

What you’ll do :

Conduct primarily outbound calls to our customers, offering education, guidance and assistance in order to obtain a payment commitment

When required, create a payment plan that will help satisfy the delinquency of accounts

Ensure that information has been updated and recorded properly

Identify an appropriate payment plan to recover the past due amounts through effective questioning to determine individual financial situations

Build strong customer interactions using the Art of Communication model

What you bring :

We are looking for high performing individuals who are :

Individuals with 2+ years of strong customer services skills and / or collection experience

Strong communicators who have passion for problem solving and conflict resolution

Ability to handle stressful situations with composure

Computer knowledge and experience

Collaborative team players with superior influencing skills, who build relationships with peers and customers.

Customer focused, who go above and beyond to respond to the evolving needs of our customers

Solutions oriented and outcome focused, with a strong attention to detail

Team players with strong communications skills, who build relationships easily

Hours of our contact centre are :

Monday to Friday 7am-9pm

Saturday 8am-6pm

Sunday 1pm-5pm

Shifts will be primarily evenings and weekends, you must be available during evenings and weekends to be considered.