Service Desk Analyst

Located within the traditional unceded territory of the syilx people, Westbank First Nation is a progressive and prosperous self-governing First Nation. The Okanagan Valley truly has it all, including a great climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches.

Westbank First Nation values diversity and we are committed to creating a healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well-being and healing. Come join our team and become part of an innovative and rewarding place to work.

This position is open only to WFN members and internal employees

POSITION SUMMARY

Reporting to the Information Technology Manager, the Service Desk Analyst is the first point of contact for IT support within the organization. This role is responsible for logging, diagnosing, and resolving technical issues related to hardware, software, networks, and user accounts. The analyst ensures timely and effective support for end-users, escalating complex issues to Tier 2 or Tier 3 support as needed. This position plays a critical role in maintaining user satisfaction and operational continuity across departments.

EDUCATION / EXPERIENCE

• A diploma or degree in Information Technology, Computer Science, or a related field from an accredited institution.
• Completion of recognized industry certifications : Microsoft 365 Fundamentals, CompTIA A+, CompTIA Network+, or ITIL 4 Foundation considered an asset
• Experience with ticketing systems and remote support tools is considered an asset
• Experience working and providing customer service or technical support in a local government or First Nation setting is an asset
• Equivalent combination of education, training and experience may be considered

REQUIREMENTS

JOB DUTIES / RESPONSIBILTIES

KNOWLEDGE / SKILLS / ABILITIES

The median salary range for this position is $61,656

All applications must be submitted through our Employment Opportunities page. Ensure you attach your cover letter and resume. Incomplete or late submissions will not be accepted.

This opportunity will close at midnight on Sunday, January.18th, 2026

While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to qualified WFN Members & Indigenous applicants.

Westbank First Nation values diversity and we are committed to creating a healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well-being and healing. Come join our team and become part of an innovative and rewarding place to work.

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