Manager, Tech Delivery

Manager, Tech Delivery at TD

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line Of Business: Technology Solutions

Pay Details: $91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

KEY ACCOUNTABILITIES

• Manage cross‑functional team of IT professionals to support assigned business segments/corporate functions, internal partners and stakeholder needs and requirements.
• Lead the implementation and ongoing management of metadata and reference data cataloging solutions using Collibra, ensuring alignment with enterprise data governance standards.
• Oversee configuration and optimization of Collibra Data Governance and Data Catalog modules, including workflows, business glossary, lineage and dashboards.
• Promote data literacy and train teams on metadata management, reference data management practices and Collibra platform usage.
• Establish day‑to‑day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area.
• Responsible for project delivery for the set of applications in their scope, commissioning projects to be executed by Tech PMs.
• Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.).
• Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting).
• Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress, status, and overall health of the portfolio and the individual applications.
• Assess change requests and issues across the portfolio and identify key items for reporting.
• Manage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts.
• Assist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets and deliverables.
• Work closely with IT leadership to ensure ongoing focus on reusability, scalability, and enterprise‑wide solutions, to maximize returns on the suite of products.

SHAREHOLDER

• Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations.
• Ensure metadata management practices are embedded in project delivery, including documentation of metadata standards and centralized cataloging.
• Implement data quality rules, profiling datasets, and maintaining lineage information for critical data elements (CDEs) using Collibra.
• Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, escalating further as necessary.
• Comply with well‑defined enterprise technology delivery practices and standards and project management disciplines—including creation of project documentation of system requirements, estimates of scope and cost.
• Track major project deliverables; communicate updates; support initiatives intended at reducing time‑to‑market and containing costs.
• Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalating where appropriate.
• Maintain proficient knowledge of the competition, customer / industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate.
• Maintain high level of customer service and ensure commitments are met; recommend appropriate actions to enhance service levels, through effective service level management practices/ agreements.
• Keep informed of technology solutions initiatives and IT direction across TDBG in order to provide strong support to the businesses.
• Ensure a full understanding of business requirements and apply knowledge to escalating/prioritizing delivery of new and existing projects.

EMPLOYEE / TEAM

• Prioritize and manage own workload and support workload of team members in order to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Work closely with other groups, sharing knowledge of client and customer issues, needs and expectations, and contributing to sound decisions.
• Establish and maintain open and effective communication with clients, the businesses, and other team members.
• Contribute to the ongoing development of the team and business partners by sharing information, knowledge and lessons learned on a regular basis.
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
• Participate in knowledge transfer within the team and business units.
• Establish effective relationships across multiple business and technology partners, program and project managers.

BREADTH & DEPTH

• Key role involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology functional area.
• Advanced knowledge and understanding of assigned business and bank technology standards (e.g., infrastructure, architecture, processes, applications, platforms, services) and managing people / projects.
• Expertise in Collibra platform configuration, integration with enterprise data platforms and automation of metadata and reference data ingestion and validation processes.
• Ability to collaborate with Data Owners, Business Asset Owners (BAO), Technology Asset Owners (TAO), and Data Stewards to maintain metadata and resolve data issues.
• Knowledgeable of external competition, industry and/or market trends in relation to own business.
• Responsible for managing multiple teams and/or projects with increasing degree of complexity and broad scope (e.g., multi‑function within line of business).
• Works independently and often autonomously in the management of projects, teams and operational disciplines and develops strategic thinking/ planning in the execution of work plans with a short to medium term business perspective.
• Manages system enhancements, new releases or projects typically focused on a specific product/application of moderate scope and complexity.
• Directly or indirectly manages/Leads a group of IT professionals (e.g., developers, analysts, specialists, administrators and project managers).
• Orchestrates the development of resolutions, plans and strategies for operational advancement.
• Reports to the Sr. Manager.

Experience & Education

• Undergraduate degree or Technical Certificate.
• 7+ years relevant experience.
• Ability to communicate effectively in both oral and written form and bridge the gap between business users and their technical requirements.
• Demonstrated experience in metadata management, reference data management, Collibra platform administration and data governance frameworks.
• Proven ability to drive adoption of data governance tools and processes across business segments.
• Experience working directly with data and the underlying usage. Microsoft Azure experience is a benefit.
• Working knowledge of Agile (SCRUM or KANBAN) methodology is an asset.
• Knowledge of data policy and governance principles.
• High degree of multitasking and/or prioritization may be required.
• Ability to facilitate details and manage multiple customers/Lines of Business at the same time.

Who We Are

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec Only)

Sans Objet

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Banking