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Scheduling Coordinator – Inside Sales
Scheduling Coordinator – Inside SalesLifestyle Home Products • Peterborough, Ontario, Canada
Scheduling Coordinator – Inside Sales

Scheduling Coordinator – Inside Sales

Lifestyle Home Products • Peterborough, Ontario, Canada
10 days ago
Job type
  • Full-time
Job description

Scheduling Coordinator Inside Sales

Role Overview

The Scheduling Coordinator supports inside sales performance by assigning leads and placing appointments into available time slots. This role focuses on quickly matching high-intent leads with the right sales representatives filling open appointment capacity confirming upcoming appointments and ensuring bookings meet quality standards.

This position has a direct impact on issue rates rep productivity and overall close performance.

Why join our growing team : in it for you

$50000 per year

Benefit plan after 3 month probation

Bonuss available for hitting KPIs

Key Responsibilities

Lead Assignment & Appointment Placement

  • Assign inbound and outbound leads to sales representatives using the teams routing system (batting order)
  • Schedule appointments into open time slots based on available capacity
  • Adjust or reassign appointments when openings occur to keep schedules optimized

Capacity Optimization

  • Pull appointments forward when earlier time slots become available
  • Help create same-day and next-day bookings when lead flow allows
  • Backfill cancelled appointments with qualified prospects
  • Cancellations & Rescheduling

  • Work to save cancelled appointments whenever possible
  • Reschedule cancellations quickly to reduce lost selling time
  • Lead Prioritization

  • Prioritize high-intent leads to minimize time-to-appointment
  • Fast-track PPC and other high-conversion lead sources over lower-intent channels
  • Appointment Confirmation

  • Confirm upcoming appointments to improve show rates
  • Verify key details such as appointment time project scope and required decision-maker attendance
  • Quality Assurance

  • Review appointment notes for accuracy completeness and adherence to company standards
  • Flag recurring issues or trends that may impact issue rates or sales performance
  • Skills & Qualifications

  • Strong organizational and time-management skills
  • Ability to make quick informed decisions in a fast-paced environment
  • Clear and professional communication skills (phone SMS CRM documentation)
  • High attention to detail and commitment to quality
  • Some evenings and weekends may be required
  • Required Experience :

    Manager

    Key Skills

    Sales Experience,Microsoft Office,Customer Service,Hotel Experience,Hospitality Experience,Basic Math,Microsoft Powerpoint,Salesforce,Filing,Project Management Software,Administrative Experience,Sales Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Scheduling Coordinator Inside Sales • Peterborough, Ontario, Canada

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