Scheduling Coordinator Inside Sales
Role Overview
The Scheduling Coordinator supports inside sales performance by assigning leads and placing appointments into available time slots. This role focuses on quickly matching high-intent leads with the right sales representatives filling open appointment capacity confirming upcoming appointments and ensuring bookings meet quality standards.
This position has a direct impact on issue rates rep productivity and overall close performance.
Why join our growing team : in it for you
$50000 per year
Benefit plan after 3 month probation
Bonuss available for hitting KPIs
Key Responsibilities
Lead Assignment & Appointment Placement
- Assign inbound and outbound leads to sales representatives using the teams routing system (batting order)
- Schedule appointments into open time slots based on available capacity
- Adjust or reassign appointments when openings occur to keep schedules optimized
Capacity Optimization
Pull appointments forward when earlier time slots become availableHelp create same-day and next-day bookings when lead flow allowsBackfill cancelled appointments with qualified prospectsCancellations & Rescheduling
Work to save cancelled appointments whenever possibleReschedule cancellations quickly to reduce lost selling timeLead Prioritization
Prioritize high-intent leads to minimize time-to-appointmentFast-track PPC and other high-conversion lead sources over lower-intent channelsAppointment Confirmation
Confirm upcoming appointments to improve show ratesVerify key details such as appointment time project scope and required decision-maker attendanceQuality Assurance
Review appointment notes for accuracy completeness and adherence to company standardsFlag recurring issues or trends that may impact issue rates or sales performanceSkills & Qualifications
Strong organizational and time-management skillsAbility to make quick informed decisions in a fast-paced environmentClear and professional communication skills (phone SMS CRM documentation)High attention to detail and commitment to qualitySome evenings and weekends may be requiredRequired Experience :
Manager
Key Skills
Sales Experience,Microsoft Office,Customer Service,Hotel Experience,Hospitality Experience,Basic Math,Microsoft Powerpoint,Salesforce,Filing,Project Management Software,Administrative Experience,Sales Support
Employment Type : Full-Time
Experience : years
Vacancy : 1