Student, End User Services (Fall 2024)
Brookfield RenewableGatineau, QC J8X2A1, CA30+ days ago
Salary
CA$33.00 hourly
Job type
- Full-time
Job descriptionCurrently enrolled in an accredited post-secondary program; Completed first year university or college studies in Computer Science or Programming; Familiarity with MS operating systems on end devices; Familiarity with M365 toolset would be considered an asset (ie. Office Suite, Microsoft Teams, SharePoint
About the Role
The End User Services team in the Business Services group is looking for a student full-time for the Fall 2024 co-op term. The student’s primary responsibilities will be focused on supporting various end user needs to resolve incidents, service requests or problems.
Key Responsibilities
- Provide support for the Company’s end users;
- Assist with the preparation and deployment of hardware and software assets for end users;
- Conduct analysis of various hardware, software, and related licensing;
- Monitor shared inboxes in order to manage requests and respond to urgent matters in a timely manner including cyber phishing notifications;
- Assist in asset management and tracking of both hardware and software assets;
- Analyze and follow service calls through to resolution using the incident management tool;
- Perform research, development and testing for solutions and resolutions.
Knowledge Required