Title
Houseman
Reports To
Games Manager
Summary
The Houseman is an essential member of the front-line team, contributing to customer service excellence. He / She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He / She will respond to guest’s inquiries and problems in person and respond to incoming calls.
Core Competencies
- Customer Service
- Team Work
- Communication
- Interpersonal Awareness
Job Duties
Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.Answer Phones.Open and close games as required.Deal with guests’ inquiries and problems.Run the Board.Organize and deal with the DealersMaintain Paper work.Bad BeatCashierTracking table opening and closing.Scheduling.Work as a Cashier.Complete all money transactions.Balance float.Requirements
At least 18 years of age.Able to maintain a security clearance.Available to work evenings and weekends.Work in a fast-paced environmentPoker dealing experiencePrevious supervisory experience is an assetStrong employee relation skills and abilitiesAble to meet tight deadlines while maintaining organization and detailHighly motivated and team orientatedPossess a highly developed attention to detailWork Conditions
Stands during the entire shift.Reaches, bends, squats and liftsCleaning work area and areas after late night food is servedWork with little to no supervision