Services Manager, Stores

SEPHORA Vancouver, British Columbia, Canada

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Job ID: 278734

Store Name/Number: BC-Oakridge Park (1582)

Address: 650 West 41st Ave Unit # 3340, Vancouver, BC V5Z 2M9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

As our next Beauty Services Manager at Sephora, you will lead the Beauty, Skincare, and Fragrance Studio at your store location. You’ll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments. In partnership with brand collaborators, you will also oversee the planning and delivery of in-store classes and events. A key focus of this role is coaching and developing the Paid‑Service Beauty Advisor team to ensure they deliver personalized, high‑quality experiences for every client. This role reports to the Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.

What you’ll be doing as a Beauty Services Manager at Sephora

• Beauty Studio Management: Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day‑to‑day basis.
• Embracing Innovation: Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in‑store experience.
• Client Experience: Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services while ensuring the client check‑in process is efficient. Manage the upkeep of testers and supplies.
• Event Management: Manage all in‑store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.
• Training & Development: Manage the development and certification process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.
• Performance Assessment & Development: Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.
• Passionate about Clients: Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.

We’d love to hear from you if

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.
• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.
• You have excellent time management skills that extend to your team and their efficiency.
• Bonus points if you have a passion or background in make‑up artistry or skincare services.

Location, Availability, and Physical Requirements

• On‑site: You will work at the location specified in the job posting.
• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements: Our stores are a fragrance‑filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards

• The Compensation: Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed. The compensation range for this position is $54,800 - $68,500.
• The Perks: Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.
• The Benefits: This role includes access to Sephora’s extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.
• The Education & Development: We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

Sephora Canada strongly believes in equal opportunity for employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or other diversity dimensions.

Requests for accommodation due to a disability (visible or otherwise), other protected characteristics, or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.