Design Director

Overview

Design Director role at Accenture Song. Accenture Song accelerates growth and value for clients through sustained customer relevance across ideation to execution : growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.

Within Song’s Design Experience practice, we value curiosity, collaboration, and bold creativity. Service and Interaction Design are central to our design process. Designers envision and craft experiences — from service ecosystems to digital products. As a Design Director, you’ll lead integrated design practices and delivery across one or more accounts, oversee multidisciplinary design teams, manage Design Leads, collaborate with stakeholders, and shape strategic direction alongside program leadership.

You are a senior design leader who brings expertise in service and interaction design and a passion for visual design, storytelling, and brand expression — elevating craft, energy, and the ability to create work that is strategically sound and aesthetically exceptional.

This is an opportunity to evolve integrated design as a discipline and practice on a global scale.

Responsibilities

• A strategic systems thinker with deep experience in service and interaction design — able to map and design at scale across user journeys, touchpoints, and ecosystems.
• A visual and verbal storyteller, delivering insights and ideas that generate empathy, excitement, and momentum for clients and teams.
• Passionate about designing with intent and aesthetic clarity — bringing visual design thinking and brand awareness into multi-layered experiences.
• Naturally collaborative, engaging deeply with stakeholders, clients, and cross-functional teams.
• Comfortable navigating ambiguity, fast-moving programs, and a fluid organizational structure.
• Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings.
• Lead design points of view, proposal creation, and relationship management across one to two key clients.
• Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.
• Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
• Assess performance and provide career guidance and performance decisions for members of the studio Design team.
• Provide directional oversight of individual project teams and assume overall accountability for them.
• Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team elevating storytelling.
• Cultivate relationships with new and existing clients.

Basic Qualifications

Preferred Qualifications

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