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ECH - Warranty Administrator
ECH - Warranty AdministratorEmpire Homes • Brantford, ON, CA
ECH - Warranty Administrator

ECH - Warranty Administrator

Empire Homes • Brantford, ON, CA
2 days ago
Job type
  • Full-time
Job description

Overview

Your Impact at Empire

Empire Homes is seeking a Warranty Administrator in Brantford. You will be the primary point of contact for homeowners post-closing, including receipt and processing of Tarion warranty forms and maintaining schedules for technicians and trades regarding warranty repairs. This role is located at our Wyndfield, Brantford ON.

What We Are Looking For

  • 2+ years of customer service and / or administrative experience.
  • Homebuilding industry experience considered an asset.
  • Strong customer service skills and problem-solving abilities.
  • Good organizational and time management skills.
  • Knowledge of the Tarion warranty process.

Why Join Empire Homes

Joining Empire Homes isn’t just about finding a job; it’s about establishing a meaningful connection with the work you do. We are redefining what it means to work in the homebuilding industry by fostering a culture of creativity and excellence. We believe our employees are the cornerstone of our success, and we are committed to guiding growth, every step of the way.

  • Opportunity to collaborate with skilled professionals in the homebuilding industry.
  • Exclusive discounts on Empire Homes through our Employee Home Ownership Program.
  • Employer-paid benefits for peace of mind.
  • Employer-sponsored RRSP plans.
  • Continued education support and opportunities for learning and development.
  • A company that values work-life balance and time outside of work.
  • What You’ll Be Doing Each Day

  • Receive, document, and communicate new home purchasers’ inquiries to appropriate trades and departmental associates to provide timely responses to new home customers.
  • Coordinate follow-up activities with customers, the construction team, and the service / warranty team for service warranty issues, including rescheduling and scheduling trade partners.
  • Engage managers for escalations and schedule touchpoints accordingly.
  • Enter and complete work orders in NewStar programs.
  • Who We Are

    We are one of North America’s largest private homebuilders, with operations in Ontario, Texas, Georgia, Tennessee, the Carolinas, and Colorado. We empower you to shape your career in ways you may never have imagined and create opportunities that support where you’re headed.

    Empire Homes is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodation throughout the recruitment and selection process for qualified applications under provincial human rights codes. Please advise a member of our team if you require accommodation to ensure accessibility needs are met. Any information related to accommodation will be addressed confidentially.

    #EMPIRE

    #J-18808-Ljbffr

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    ECH Warranty Administrator • Brantford, ON, CA

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