Business Analyst (SAP Concur)

Job Description

One of our clients is looking to hire a Concur Business analyst on a contract basis. Responsibilities :

• Provide business acumen to understand and address business problems, ensuring optimal system configuration to exceed client expectations.
• Gather advanced functional and business requirements from clients and translate them into solution suggestions.
• Administer system solutions at a global level while managing specific features and functionalities at a local level.
• Liaise with various business groups and Concur resources to ensure a clear understanding of problems and requirements.
• Manage client expectations by understanding key business drivers and their prioritization.
• Escalate issues to designated specialists and cross-functional teams promptly to ensure efficient resolution.
• Perform issue identification, communication, and resolution for moderately complex issues.
• Ensure the completion of deliverables, manage schedules, meet milestones, and ensure creative and technical success.
• Communicate concisely and consistently on issues and progress to relevant stakeholders.
• Conduct functional reviews of various configuration modules.
• Assist in identifying usage gaps to increase adoption levels.
• Comply with all corporate policies.
• Understand the Travel and Expense environment.
• Balance multiple priorities with agility to handle ad-hoc issues and perform operational tasks.
• Manage releases to ensure successful adoption of features for clients.
• Facilitate manual and automated data imports and exports.
• Maintain multiple customer environments on an ongoing basis.
• Deliver training and knowledge transfer to end users.
• Monitor, update, and close support tickets in Brookfield's IT service support tool.
• Adhere to client's application support processes.
• Develop, document, and maintain functional and technical SAP Concur product knowledge.
• Mentor team members.

Position Requirements :   Qualifications :