Concierge

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As a Concierge at Charles West, you'll be the face of our luxury residential experience, reporting directly to the Leasing and Resident Experience Manager. Your role is pivotal in creating an exceptional living environment by providing personalized assistance and ensuring resident satisfaction. You'll be the primary point of contact, championing the resident experience and consistently exceeding expectations.

We are hiring three team members for the front lobby Concierge desk. The desk is open from 7am-11pm, seven days a week including holidays. Candidates need to be available to work various days and hours during the open hours and and the team will rotate among a set shift schedule.

WHAT YOU’LL BE DOING:

Resident Experience Enhancement:

• Deliver proactive, courteous, and tailored service to current and prospective residents

• Anticipate, support and fulfill resident needs, from daily requests to special arrangements, including support with Property Management Software/Resident Portal access and training.

• Maintain expert knowledge of local amenities, services, and events

• Manage amenity bookings, deposits, and post-event inspections

• Assist with resident events and smooth move-in processes for new residents

• Personalize interactions by familiarizing yourself with residents and their pets

Concierge Services:

• Coordinate special services (e.g., transportation, reservations, dry cleaning)

• Handle package and delivery management

• Respond promptly to all resident communications (calls, messages, inquiries)

• Maintain shift logs and daily memo books with pertinent information

• Support leasing staff with prospective resident greetings and showings

Building Operations Support:

• Manage service elevator and loading dock schedules

• Control building access for contractors and visitors

• Administer security access devices (cards, fobs, transmitters)

• Maintain enterphone system and security software

• Liaise with security personnel as needed

Community Engagement:

• Build positive relationships with local businesses and service providers

• Gather and share community information for resident benefit and social media use

• Assist in organizing and executing resident events

Guest Suite Management:

• Oversee and administer the building's guest suites

• Manage guest suite bookings and reservations

• Coordinate cleaning and maintenance of guest suites

• Ensure guest suites are properly stocked with amenities

• Handle check-in and check-out processes for guest suite users

• Address any issues or concerns related to guest suite usage

• Maintain accurate records of guest suite occupancy and revenue

WHAT YOU BRING:

• 2+ years of experience in luxury residential concierge, high-end hospitality, or premium customer service roles

• Post-secondary education in hospitality management or related field preferred

• Exceptional communication skills with a focus on discretion and confidentiality

• Strong organizational abilities and adept at multi-tasking in a fast-paced environment

• Proficiency in MS Office suite; experience with property management software (e.g., Yardi) is an asset

• Current First Aid, CPR, and defibrillator certifications (or willingness to obtain)

• Available for evenings, weekends, and holidays

• Ability to stand, sit, or walk for extended periods

• Capable of moving objects weighing up to 10 pounds

WHAT’S IN IT FOR YOU:

• Join an industry leader and shape the future of commercial real estate

• Deep investment in cutting-edge technology to power your work

• Comprehensive and competitive benefits plan

• A supportive, caring and diverse work environment designed for your growth and well-being

Location:

On-site –Toronto, ON

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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