Information Technology Coordinator

Responsibilities

• Provide advanced level support to resolve complex issues;
• Monitor application or program logs and follow up on anomalies;
• Implement and follow incident management procedures;
• Ensure the communication of the objectives and priorities of the resources involved;
• Ensure effective cooperation with other departments and users;
• Identify opportunities to improve support processes and ensure that they are updated;
• Ensure the monthly follow-up of IT expenses;
• Responsible for coordinating requests for support and training to users;
• Coordinate requests for technical problems with the outsourcing team.

Requirements

• Bachelor's degree in computer science or equivalent training;
• Minimum 10 years of experience in a similar position;
• Experience in assigning and monitoring team tasks to carry out infrastructure and networking projects;
• Diversified experience in technology project management;
• Fluency in French;
• Ability to perform 2% of tasks in English;
• Occasional availability outside of regular hours.

Skills in demand

• Leadership to motivate and direct internal and external resources;
• Excellent organizational and priority management skills;
• Ability to work in a team and collaborate with different departments;
• Excellent communication skills, leadership and power of influence;
• Sense of responsibility, attention to detail and discretion;
• Excellent customer service and interpersonal skills;
• High level of autonomy and proactivity.

Conditions and benefits

• 35-hour/week schedule (face-to-face position)
• Day 1 group insurance, paid at 100%
• 10 days of personal leave, paid if not taken
• 3 weeks of vacation/year
• Defined benefit pension fund
• More holidays than the norm
• Closed between Christmas and New Year's Day
• Employee Assistance Program
• Training and professional development opportunities

Put your interpersonal skills to good use in this dynamic team where you will be appreciated at your true value! We look forward to getting to know you!