Catering Supervisor

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the RS Catering team, you will be responsible for delivering championship fan service and event execution to guests and clients during a variety of corporate and social events.

• Oversee catering events and a la carte service, depending on business needs.
• Prepare and organize setup outlines, production sheets, and seating plans.
• Ensure pre- and post-service tasks are completed and staff are assigned sections and duties.
• Lead expedition of BEOs, liaising with the kitchen and client/food to the dining room.
• Ensure order discrepancies are quickly resolved in a calm and professional manner.
• Supervise the floor during the event/during service; respond to client & guest concerns.
• Ensure closing duties are completed with attention to detail.
• Document service issues and resolutions.
• Produces post-event evaluation reports, including financial data entry and overall analysis.
• Attend BEO Meetings, stay informed of updates via the change log.
• Lead by example and provide ongoing coaching/training / motivation to staff.
• Assist with other administrative functions, including employee performance reviews.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other duties as required.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• 2+ years of event experience, catering/banquet preferred.
• Must be available to work evenings, weekends, and holidays as required.
• Smart Serve certification required.
• Deep understanding and practical knowledge of restaurant business principles and service etiquette.
• Strong organizational skills.
• Effective team management experience.
• A dedicated approach toward day-to-day activities and shifting demands.
• Comprehensive knowledge of food and wine.
• Competent with POS (Point of Sales).
• An aptitude for identifying and assessing details.
• Exceptional interpersonaland communication skills.
• Shown to perform well under pressure; handle multiple priorities at a time.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• An ongoing awareness and responsiveness to client satisfaction.

Additional Information

Apply by: July 29, 2025

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse, and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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