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Customer Care Representative

TalentSphere Staffing SolutionsRichmond Hill, ON, Canada

30+ days ago

Salary

CA$75,000.00 yearly

Job description

Customer Care Representative

Richmond Hill ON

About our client

A leading builder developer who has delivered Communities & State of the art Condominiums & Apartments for more than 25 years. They have a strong history and background residential construction and are one of the leading firms in the Toronto Area in their space.

Responsibilities will include but not limited to :

Visit active sites on a rotating daily basis to provide support to Customer Service Staff;
Monitor all outstanding correspondence lists and review with respective on-site Customer Service Representatives;
Log and produce monthly status reports for all outstanding correspondence to ensure all warranty deadlines are satisfied;
Attend homeowner inspections with Service Reps when required;
Oversee & manage any Conciliation Requests;
Monitor Service Technicians’ schedules and workmanship;
Arrange & attend Customer Service meetings and any other associated meetings required;
Inspect condition of homes on day of Occupancy to ensure product turnover meets our standards;
follow-up with customers as required.

Qualifications of the Ideal Candidate :

Minimum 2-3 years experience in the Construction Industry;

Exceptional communication skills both written and verbal;

Strong organizational skills with strong attention to detail;

Ability to multi-task in a fast-paced construction environment;

Knowledge of the Tarion Warranty guidelines is a Must;

Ability to review warranty letters and make assessments to delegate accordingly;

Proficient in Word, Excel, Outlook, etc.…

Competitive Compensation package based on experience. $75K plus

Company Vehicle