Account Representative

Account Representative

This is a full-time temporary employment opportunity of the duration of one (1) year from the start date. Expected start date is March 1st 2026

About Us

MCIS Language Solutions is a not-for-profit that has evolved into a social enterprise and has been relentlessly pursuing its goal to remove language barriers for over 30 years. With over 60 full time staff and engaging a roster of over 6000 language professionals MCIS provides a full suite of language solutions : from language interpretation translation and transcription to localization training and training development for government legal police services and healthcare organizations in more than 300 languages.

VISION To connect people globally through languages.

MISSION To advocate for language rights and equitable access to critical information and services through language solutions and human connections.

VALUES Making a Difference Compassion and Collaboration Integrity and Innovation Social Justice.

Social Purpose

Every year MCIS invests some of its net income into initiatives that support free services for vulnerable populations training subsidies for aspiring interpreters and translators and language advocacy initiatives such as the Our Language Rights Canada Conference on Canadian Language Advocacy Day.

Our Social Purpose Statement is that we exist to uphold the human right to be informed heard and understood. Language rights protect the rights of individuals and groups to choose which language(s) they use in private as well as in public interactions such as legal health educational or political access to information and services.

Learn more here : MCIS Social Purpose Journey

DUTIES AND RESPONSIBILITIES

Reporting to the National Business Development Manager the Account Representative is responsible for managing and nurturing client relationships ensuring customer satisfaction and driving business growth. This role requires a proactive approach to understanding client needs resolving issues and providing excellent customer service. The Account Representative will act as the primary point of contact for assigned clients and will collaborate with internal teams to deliver on client expectations.

The Account Representatives key roles and responsibilities are as follows :

Identify Sales Opportunities for Potential and New Clients

• Follow up on potential clients requests via phone and emails.
• Call follow up and research prospective clients current use of interpretation and translation services as well as the organizations key decision-makers.
• Send agreements and pricing information and following up with welcome letters and instructions.
• Proactively assess and validate new clients needs on an ongoing basis and make recommendations to the clients.
• I nteract and coordinate with the sales team and other staff teams working on the newly launched accounts.
• Assist the business development team in researching to identify new markets and client needs.
• Support the business development team with new business development initiatives.
• Analyze data and trends to improve sales outcomes and to identify priority areas for growth.

Developing and Maintaining Long-Term Client Relationships

Customer Feedback

Reporting

Contract Management

Perform any other tasks that are related to the Department and the vision of MCIS.

EMPLOYMENT REQUIREMENTS

Core Competencies

Functional Competencies

EDUCATION & EXPERIENCE

The Account Representative should have a general post-secondary education (university degree / college diploma) with a focus on Business Administration or Marketing. A combination of experience and training would also be required.

The education & training required for this position provides a solid foundation and knowledge in sales and marketing. These skills position the role to provide recommendations to meet the organizations sales goals.

The Account Representative requires a minimum of 2 years of related experience in order to effectively fulfil the functions of this related experience will be sales cold calling creating and analyzing sales reports; effectively responding to and resolving client issues; identifying and meeting customer needs and expectations; effectively managing projects through planning and scheduling etc. Given this previous experience 3-6 months of on-the-job learning is required to fully understand the business and organizational culture.

This is a full-time temporary employment opportunity of the duration of one (1) year from the start date. Expected start date is March 1st 2026

CLOSING DATE : January 5th 2026

JOB POSTING TYPE : This is a full-time temporary vacancy.

OUR ENVIRONMENT

At MCIS were committed to modeling diversity and inclusion for the entire language industry and the non-profit sector. This is made possible by maintaining an inclusive environment with equitable treatment for all.

APPLICATION PROCESS

The application process will include a phone screening and an interview(s) with the hiring panel. Successful candidates would then proceed to a reference check and a background check.

USE OF AI

We utilize artificial intelligence (AI) tools during the recruitment process to enhance the efficiency and effectiveness of candidate screening and selection. These tools assist in evaluating applications based on predefine criteria. If you have any questions or concerns regarding the use of AI in your application please feel free to reach out to us.

Accommodations for job applicants with disabilities are available on request.

Required Experience :

Unclear Seniority

Key Skills

Business Development,Sales Experience,B2B Sales,Time Management,Customer Service,Communication skills,Cold Calling,Math,Retail Sales,Account Management,Outside Sales,Relationship Management

Employment Type : Contract

Experience : years

Vacancy : 1

Monthly Salary Salary : 50000 - 53000