IT Technologist

About This Role

At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.

From VR / AR solutions to cutting-edge flight simulation, you’ll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day.

Simply put, you’re empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you’ll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.

Role Overview

We are seeking an experienced IT Support Specialist to provide on-site technical assistance at COMOX and remote end-user support for CAE Staff at CFB Comox. This role will ensure smooth IT operations, resolve technical issues promptly, and maintain high service standards for all users.

Key Responsibilities

On-Site Support at CFB Comox

As part of the D&S Canada IT Team Assist with IT infrastructure and operational needs.

Maintain and troubleshoot hardware, network connectivity, and peripheral devices.

Support deployment and configuration of systems and applications.

End-User Support for CAE users at CFB Comox

Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and software.

Respond to service requests and incidents via ticketing system.

Guide users through problem-solving steps and escalate complex issues when necessary.

General IT Duties

Ensure compliance with company IT policies and security standards.

Document processes, solutions, and maintain accurate asset records.

Assist with onboarding / offboarding of employees and device provisioning.

Qualifications

Canadian Government Security Clearance at Secret or higher.

Diploma or degree in Information Technology or related field.

2+ years of experience in IT support or helpdesk roles.

Strong knowledge of Windows OS, Office 365, networking basics, and remote support tools.

Excellent troubleshooting and communication skills.

Ability to work independently and manage multiple priorities.

Preferred Skills

Experience with enterprise ticketing systems (ServiceNow).

Familiarity with VPN, remote desktop, and collaboration tools.

Knowledge of ITIL practices is an asset.

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer