Assistant Store Manager

BonLook offers an innovative sales experience and stylish products with high quality. Since its inception, the company's goal has been to make prescription eyewear accessible and a must-have fashion accessory with unparalleled value. Initially launched online, the company has 35 stores in Canada and over 350 employees. Today, BonLook defines itself as the ultimate destination for a wardrobe of trendy frames, designed and created in Montreal.

Position

The Assistant Store Manager is responsible for all aspects of the business, as assigned by the Store Manager. They are accountable for supporting all store operations and functions and they are responsible for the customer experience. The Assistant Store Manager trains, develops and creates space for others to achieve results.

Responsibilities

Encourage people development through our core values

Deliver continuous training to motivate the store team

Manage team performance with ongoing coaching

Help to proactively recruit people who are aligned with our culture and brand vision

Demonstrate leadership on the sales floor by setting the standards around product knowledge, customer experience and brand image

Lead, coach and provide timely feedback around sales plans and key performance indicators

List, delegate and manage team responsibilities within all areas of the business

Support the Store manager in the overall store recruitment strategy and and is responsible for developing our talent bench

Ensure standards are consistently executed and utilize company tools to better serve the customer

Ensure supervisors and stylists clearly understand and meet expectations

Be accountable for the monthly strategies and the operations

Represent the BonLook brand : reflect company values and brand image at all times

Meet store sales goals

Qualifications

1-2 years of experience in retail management or relevant experience

Flexible availability (days, evenings and weekends), during operating hours

Customer service and sales experience

Retail optical experience is not required, but is considered an asset

Demonstrates a creative approach towards customers, management and complex situations

Demonstrates leadership and is a team player

Offers courteous and professional customer service

Ability to adapt and learn quickly

Ability to work alone and within a team

Ability to prioritize emergencies in daily runnings of the business

Ability to understand sales targets

Ability to actively coach a team

Focused on problem solving and solutions

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