IT Applications Specialist

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Vertex is currently seeking a highly organized and proactive IT Applications Analyst to join our team to provide analysis and support on internal applications across multiple locations. The successful candidate will be a good communicator with excellent customer service skills, be an effective problem solver, and comfortable working both independently and collaboratively across teams.

Responsibilities

• Provide application support for Sherwood Park offices and other locations.
• Develop applications in low‑code environments such as PowerApps and other smart forms.
• Manage and select appropriate software applications according to business requirements to ensure successful outcomes. This includes collaboration with vendors to meet all business objectives.
• Engage with senior management and assist end‑users and stakeholders in resolving issues.
• Manage and coordinate with departments to develop and provide technical reports, training materials, programs, and documentation for end‑users.
• Administer applications and provide technical expertise in development and execution.
• Organize regular research studies on new technologies and integrate them into the organization.
• Assist with system checks and quality assurance.
• Provide post‑implementation support and ongoing maintenance.
• Investigate, troubleshoot, and resolve technical issues, providing second‑level support that includes root cause analysis, testing, and documentation.
• Assist coworkers and end‑users in troubleshooting and identifying problems.
• Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Review, coordinate, and execute updates to implementation or maintenance plans.
• Follow Change Management Procedures when deploying changes across varying environments.
• Assist with the planning or implementation of small to complex projects.
• Provide other IT support duties as required by the company.

Qualifications

Additional Information

Extended Health, Dental, and Vision Coverage

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