Talent.com
GOAPRDJP00000501 - Organizational Change Manager - Senior

GOAPRDJP00000501 - Organizational Change Manager - Senior

freelance.caEdmonton, Canada
1 day ago
Job type
  • Full-time
Job description

Job Description The role is going to Organizational Change Manager - Senior with the Government of Alberta in Edmonton, AB.

If you have the required experience and are available for new opportunities, please send the following documents by Monday, December 23, 2024 at 4 : 00 PM EST Below you can find some brief information.

Without mandatory documents, we cannot submit a candidate

  • Updated Resume in word format (Mandatory)
  • Skills Matrix Filled {The one attached on the website Apply Online link} (Mandatory)
  • Expected hourly rate (Mandatory)
  • Visa Status (Mandatory)
  • LinkedIn ID (Mandatory)

Job Title : GOAPRDJP00000501 - Organizational Change Manager - Senior Work Location : Edmonton, Alberta, CAN T5J 3S7, Remote Estimated Start Date : 22 / 01 / 2025 Estimated End Date : 31 / 12 / 2025 #Business Days : 238.00 Estimated Hours per Day : 7.25 Maximum Duration of Extension : 12 Months

Note : The role is primarily remote , but on-site presence will be required for strategic meetings, team discussions, consultative meetings, and training sessions. The project team is located in Edmonton, and training will also be conducted in both Edmonton and Calgary.

The resource will work with leadership to determine whether on-site or virtual training sessions are needed.

Description

Project Name :

  • OPGT Public Trustee Information System Replacement

    • Scope :

  • The Office of the Public Guardian and Trustee (OPGT) is committed to providing high-quality services for vulnerable Albertans. These services encompass a range of personal and financial supports aimed at assisting individuals and families. More details about OPGT can be found at https : / / www.alberta.ca / office-public-guardian-trustee.aspx.
  • Given the large volume and complexity of its cases, OPGT requires advanced financial and accounting processes, which are currently managed through the Public Trustee Information System (PTIS). This project’s primary objective is to replace PTIS with a modern platform developed on Microsoft Dynamics, integrating both Customer Relationship Management (CRM) and Financial components.
  • The new system will be designed to align with revised operational processes, improving services for both public trustee staff and clients, while increasing efficiencies across the organization. It will provide a streamlined experience for clients and internal stakeholders. Staff, based in Edmonton and Calgary, will be provided with change management and training before each product release, ensuring a smooth transition and successful adoption of the new system. Approximately 150 staff members will require support in the form of training and change management initiatives.

    • Duties :

  • The Senior Organization Change Manager (Change Manager) will lead and oversee the successful execution of change management strategies and the training program. This role is crucial in facilitating the adoption of the new system and ensuring a seamless transition for users across the organization. The Change Manager will collaborate with project teams, leadership, and other key stakeholders to ensure that the organization is prepared for the changes ahead and that users are equipped with the necessary skills and tools to adapt to the new system.
  • The Change Manager will be responsible for designing and implementing effective strategies to manage change, creating training materials, and ensuring successful delivery of training to all relevant stakeholders. The role also involves overseeing communications and engagement activities to foster buy-in from all stakeholders, identifying and addressing concerns, and ensuring that the organization transitions smoothly to the new system.

    • Responsibilities :

  • Change Management Strategy and Planning
  • Lead organizational change management activities to ensure smooth system adoption.
  • Conduct readiness assessments to gauge the organization’s preparedness for the change.
  • Develop and implement comprehensive change schedules, plans, and strategies.
  • Estimate resource requirements and develop work plans to ensure timely completion of project tasks.
  • Work closely with project leadership to ensure sponsor engagement and alignment with the change and training initiatives.
  • Address resistance and manage risks associated with change and training.
  • Assess the impact of the change on different business units and user groups, identifying potential resistance points and risks.

    • Stakeholder Engagement & Communication

  • Lead communication and engagement efforts to foster alignment and support for the new system.
  • Build and maintain strong relationships with key stakeholders, including leadership, end users, project teams, and IT teams.
  • Develop and implement communication strategies, including timelines, content, and formats tailored to different audiences.
  • Draft compelling communication materials such as messaging, announcements, FAQs, updates, and other resources to clarify and foster engagement throughout the project.
  • Plan and facilitate meetings with stakeholders to gather feedback and provide updates on the project’s progress.
  • Act as a liaison between business areas and project teams, ensuring user feedback is incorporated into training and communications.

    • Training & Development

  • Lead training activities to ensure all users are prepared for the new system.
  • Conduct a comprehensive training needs analysis to identify gaps in knowledge and skills.
  • Design and implement a structured training program, ensuring that various user groups receive training tailored to their roles and technical proficiency.
  • Develop and deliver training materials, such as manuals, guides, eLearning content, and video tutorials, ensuring content is accessible and engaging.
  • Organize and facilitate training sessions, ensuring full participation and engagement from all staff.
  • Assess training effectiveness through feedback and success metrics, adjusting content and delivery as needed.

    • Impact Assessment & Monitoring

  • Conduct a thorough change impact analysis to understand the scope of change across the organization.
  • Monitor and track the progress of change management and training activities, ensuring they are on schedule and addressing any challenges.
  • Define and track success metrics, such as user engagement, training completion rates, and system adoption levels.
  • Gather and evaluate feedback from users to identify any issues or gaps in training, and work with the project team to resolve them quickly.
  • Track user adoption post-launch and provide ongoing support to help staff integrate the new system into their daily workflows.
  • Use feedback to refine strategies and continuously improve training materials and change management approaches.

    • Project and Post-Implementation Support

  • Collaborate with the project team to develop a system for post-implementation support, including follow-up training, resources, and help desk support.
  • Ensure that training materials and user resources are updated and maintained following system deployment.
  • Support project success by completing other role-related tasks as necessary.

    • Qualification Bachelor Degree Job Related Sector(s) Organization Change Management  Experience

  • Greater Than 10 Year