Service Delivery Manager

Job Purpose : The Service Delivery Manager (SDM) is responsible for overseeing program implementation and program delivery for a suite of managed IT services for external clients from transition onboarding and throughout steady state. The SDM is responsible for overall success and partnership within the organization while ensuring high customer engagement and satisfaction.

Duties :

• Manage technical program (and project) deliverables via internal teams to include : infrastructure compute governance ITSM et al; conduct regular standup meetings to ensure effective and efficient communication across verticals as well as timely escalations when necessary; coordinate the assignment of projects via both internal resources and external vendors while interfacing with client to ensure milestones are met - 50%
• Responsible for consistent reporting of program status issues / risks and provides leadership for obstacle resolution - 20%
• Document current state and conduct continuous improvement review of internal processes - 20%
• Administrative duties as required; other duties as dictated by business and management - 10%

Experience :

#LI-PK1 #LI-Hybrid #LI-Halifax

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Required Experience :

Manager

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1