call centre agent - customer service

Work setting

• Private company, corporation or industry
• Sales

Tasks

• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Explain the type and cost of services offered
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Receive payments
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Book appointments

Supervision

• Customer service clerk

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Social Media
• Spreadsheet
• Electronic mail

Type of experience

• Call centre

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Dependability
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you available to start on the date listed in the job posting?
• Do you have experience working in this field?
• Do you live near the job location?

Employment terms options

• Early morning
• Evening

Employment terms options

• Morning
• Night
• Day
• Weekend

Financial benefits

• Bonus

Other benefits

• Free parking available
• Learning / training paid by employer
• Parking available