Assistant Royal Service Manager

Fairmont Banff Springs is seeking a dynamic and organized Royal Service Assistant Manager to lead our Switchboard this role you will oversee daily operations manage guest communications drive service excellence and support team development. With a strong focus on guest recovery performance management and operational efficiency you will play a key role in enhancing the guest experience. If you are a motivated hospitality professional with leadership skills and a passion for service we invite you to join our team!

Competitive Salary :  $65000 - $67000 gross annually based on previous experience & education.

What you will be doing :

Reporting to the Royal Service Manager responsibilities and essential job functions include but are not limited to the following :

• Oversee the daily operations of the Royal Service department including but not limited to the operation of the hotel switchboard dining reservations pre-registration of Keep In Touch guests
• Strong understanding of guest feedback tools including but not limited to Royal Service Manager Kipsu VOG Alice OpenTable and Avaya.
• Responsible for recruitment and labour standard planning to effectively coordinate scheduling to meet the needs of the business while adhering to forecast.
• Act as a Guest Recovery specialist / mentor and ensure all issues are appropriately recorded through Service Recovery and effectively communicated for appropriate resolution and ownership.
• Responsible for development and performance management including one on one coaching & counselling and maintaining performance logs.
• Maximizes results in room up-selling and loyalty program recruitments.
• Required to create and implement innovative policies and procedures and inspire the colleagues to drive these forward.
• Ensure a safe environment for our guests and colleagues by adhering and enforcing the hotels health and safety policies.
• Promote understanding of the hotels emergency procedures working closely with Security and Crisis Committee
• Other duties as assigned

Qualifications :

Your experience and skills include :

Additional Information :

Job Perks & Benefits :

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY :  Whether youre just launching your career or looking for a new adventure we invite you to visit  to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application / recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence :

Remote Work :

No

Employment Type : Full-time

Key Skills

Customer Service,Access Control,Ale,Gym,Jni,J2me

Experience : years

Vacancy : 1