Bilingual Customer Service Representative (Banking)

Dynamic bilingual role in the insurance industry supporting retirement services across Canada. Work in a hybrid model from Waterloo with paid training flexible hours and potential for extension or full-time hire. Ideal for contact center professionals with strong communication skills in English and French.

What is in it for you :

Hourly salary of $24.27

12-month contract with the potential for permanent employment.

Full-time position : 37.50 hours per week.

Rotating shifts 7 am and 11 pm Monday to Friday and 8 am to 8 pm Saturday and Sunday

Hybrid work : 3 office days from Tuesday to Thursday.

Responsibilities :

Handle complex customer service requests accurately and efficiently at the first point of contact.

Provide clear and comprehensive information on Canadian retirement and investment products.

Support clients in completing forms and meeting policy-related requirements.

Use multiple administrative systems to respond to requests according to service standards.

Respond professionally to inquiries by phone and email.

Identify recurring client concerns or issues and recommend process improvements.

Propose solutions within established guidelines and initiate exceptions when needed.

Ensure confidentiality and protect personal information.

Stay up to date on products policies and procedures to deliver accurate service.

Meet performance expectations in productivity accuracy and service excellence.

Participate in team collaboration and contribute to a positive customer service culture.

Process client transactions when required.

What you will need to succeed :

High school diploma

2 years of experience in administrative work and customer service

Customer service skills focused on satisfaction and problem resolution

Ability to establish and maintain positive relationships with clients

Strong analytical and problem-solving skills

Great attention to detail and high level of accuracy

Ability to manage multiple tasks and priorities in a fast-paced environment

Comfortable working independently or as part of a team

Ability to adapt to changing client needs and business processes

Bilingual in French and English to support clients in both languages

Excellent oral and written communication skills

Previous experience in a contact center is considered a strong asset

Technical support and troubleshooting experience an asset

Previous customer service experience in a contact center retail environment or service industry an asset

Why Recruit Action

Recruit Action provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 24 - 24