SUMMARY :
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the
delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant
service to customers.
DUTIES & RESPONSIBILITIES :
Customer Service
- Greet customer promptly and gather prescription information according to Standard Operating
Procedures
Perform duties in priority according to Role assigned on Role Assignment ScheduleRefer to the pharmacist all clinical inquiries, for example, those related to medicationpurpose, use and recommendations (including prescriptions, OTC’s, and restricted sale products);
diseases and conditions; professional fees; and other inquiries as required by law or company
policy
Set realistic customer expectations as to wait times and effectively communicate the time to thecustomer
Locate and cash out prescriptions and any ancillary items, according to Standard OperatingProcedures
Provide accurate information in response to customer inquiries (e.g. store policies, Loyalty),according to Standard Operating Procedures. Resolve customer issues according to established
standards, ensuring appropriate intervention by the pharmacist
Draw customer attention to literature or information as requiredEnsure customers requiring counseling (OTC or Rx as defined by operating standards and / or legal policies) are referred to the pharmacist in a timely and appropriate manner.Maintain and control the cash register in the dispensary in accordance with cash handlingpolicies and procedures
Managing customer inquiries both in person and over the phoneAdhere to all confidentiality and privacy requirementsAdministration
Receive new and repeat prescription orders in accordance with Standard OperatingProcedures
Prepare and submit orders (e.g. medications, OTC's, special orders) with the exception ofcontrolled drugs and narcotics
Adjudicate third party billing, online and manage manual Third-Party Accounts, collectingoutstanding monies from customers where necessary
Answer telephone, ensuring that appropriate telephone etiquette is observed at all times andreferring to a pharmacist when necessary
Manage incoming faxes according to Pharmacy Standards of PracticeAssist pharmacist in coordinating call backsIdentify patients who are candidates for pharmacy services where appropriate and provideadministrative support to the Pharmacist
Contact physicians’ offices as needed (e.g. for special authorization requests etc.) andmaintain all relevant documentation
Accurately file completed documentation as per Pharmacy Standards of Practice, in a timely andorganized manner
Generate reports as requiredFront Shop Merchandising Duties
Ordering and maintaining non-prescription merchandise in the dispensary, including stockrotation and the management of expired product
Assist with opening / closing the lock and leave panels / gatesAssist in removing and replacing patient education and health-related signagePrescription Workflow
Assist in prescription preparation to company's standards and professional servicesData entry for new prescriptions, and managing refill request processing, adjudicate claim toThird Party payor in accordance with the Pharmacy Standards of Practice; Review and adjust third
party adjudication records
Select medications to fill prescriptions according to Pharmacy Standards of Practice andpreferred brand selection
Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards ofPractice, ensuring all relevant information and documentation is complete
May be required to mix, reconstitute, or compound prescriptions, as directed and supervised bythe pharmacist
Accept written prescription or refill requests from customers in person or viatelephone
Accurately enter and maintain appropriate data within the applicable Pharmacy systemsResolve technical issues by contacting IT Service Desk or Third-Party adjudicators asrequired
Ensure prescriptions are prioritized correctly in accordance with workflowGather pertinent communication pieces for inclusion with prescriptionInventory Management
May be required to perform inventory management, under the direction and supervision of thepharmacist
Maintain proper storage of medications within the pharmacy according to 5S principlesEnsure stock bottles are put away in accordance with established workflowMaintaining perpetual inventory system in Kroll and Health Watch Next Generation / DeltaEnsure regular replenishment of pharmacy drugs and supplies i.e. BTC and special orderUnpack and receive pharmacy totes inside pharmacy in a secure environmentEnsure narcotic inventory is detail received and records updated under the direct supervision ofa Pharmacist
Put away received pharmacy inventory in appropriate location in accordance with establishedworkflow
Manage customer returns and expired products in accordance with established disposal protocole.g. Stericycle One Box)
Prioritize recalls and immediately isolate product; quarantine until details of the recall areprovided
Ensure stock rotation is completed and expired product is removed from the shelf and returned in accordance with standard operating proceduresManagement of preferred generic product e.g. PGL or DSPPerform cycle counts in accordance with Standard Operating Procedures-General / Other
Provide support and assistance to the Pharmacist(s) as required, ultimately with a view toenhancing the Pharmacist / customer relationship
Maintain professional image (dress code) and conduct at all timesPromote marketing programs as appropriate and requiredRegularly read and action / implement view communication vehicles (e.g. Communication Binder,Communication Board)
Ensure proficiency with Pharmacy SystemsFollow Standard Operating Procedures and Pharmacist direction, and adhere to all legalrequirements, including provincial and federal regulations and bi-laws
Comply with all established loss prevention policies and proceduresMaintaining cleanliness of work space according to 5s principlesSkills & Qualifications
High School DiplomaDiploma from a Pharmacy Assistant credited course preferredPrevious Pharmacy Experience preferredRetail Experience an AssetExceptional customer service skills with a talent for building customer loyaltyEffective communication skillsMS OfficeEffective organizational skills, ability to multi taskProblem Solving SkillsStrong attention to detailPhysical Requirements
Ability to lift up to 50 poundsAbility to climb ladderAbility to bend and stretch to stock shelvesThe above statement reflects the general details considered necessary to describe the principal
functions and duties as required for proper evaluation of the job and shall not be construed as a
detailed description of all the work requirements that may be inherent in the job.