Customer Service Representative - Kelowna

Job Summary

Reporting to the Operations Manager, the Customer Service Representative provides the essential front-line service to customers and enters information into a central database to be used in tracking and tracing shipments.

Shift

Monday to Friday; 8 : 30 am – 17 : 00 pm

Location

2170 Matrix Cresent, Kelowna BC V1V 0C1

Key Responsibilities

• Answers inbound customer inquiries via both phone queuing system and email
• Enters pick up requests into local dispatch systems
• Use AS400 / LTL400 software to track / trace shipments
• Liaise with dispatch as necessary
• Help maintain a neat work environment which may include tidying up the lunch room occasionally
• Work with Dispatchers and Drivers to confirm delivery and pick up

Qualification Requirements

Compensation & Benefits

To apply

Please email your resume to : careers@overlandwest.ca with email title – Customer Service Representative - Kelowna

Please note that the successful candidate will be subject to reference and / or criminal background checks prior to employment.

We thank all applicants, but only those selected for an interview will be contacted.

Overland West Freight Lines Ltd. is committed to the principles of employment equity and encourages all qualified members of the designated groups to apply.

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