Catering Lead

Overview

The Catering Lead will provide day-to-day leadership and direction to the Hospitality team and assist in routine to complex matters. They are responsible for creating an exceptional client experience and serve as a role model in delivering service, quality and meeting the needs of internal and external clients. This role may also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail.

Responsibilities

• Oversee inventory management, ensuring the kitchen, conference center and coffee rooms are well stocked
• Ensure exceptional client service for all events, including coordinating meeting requirements, prompt delivery of food, beverage and catering needs, coordinating staff schedules with events and familiarity with boardroom technology
• Track sales and manage daily reports
• Review receipts, cash records and cash log sheets to assure accuracy
• Ensure tidiness and regular maintenance and sanitation of equipment in the kitchen, lounge and coffee rooms
• Train and monitor team's utilization of operational procedures for POS systems and registers to efficiently process orders
• Work with Event Specialists to ensure exceptional service for all on-site client service events
• Maintain food safety certification
• May also include general clerical, reception, copying, mail services, shipping and receiving products and supplies, sorting, distributing and handling incoming and outgoing mail
• Other duties as assigned by manager

Qualifications

• High School Diploma or GED
• Minimum of 4 years experience in a food services, catering role, hospitality or event planning role; supervisory experience preferred
• Food Safe Certification
• Certification required to serve alcohol (eg. Smart Serve in Ontario)

Skills

• Applied knowledge of accepted food service industry standards with regard to food sanitation, handling and preparation, food and beverage set-up and service
• Must be able to work flexible hours - including evening and weekends
• Ability to work in a fast-paced, high-pressure environment
• Strong attention to detail and the ability to work under pressure
• Strong verbal and written communication skills, with the ability to exercise discretion and good judgement
• Possess excellent co-ordination, organizational, interpersonal and problem-solving skills
• Excellent multi-tasking skills and adaptability to change
• Service oriented
• Ability to work as a team or independently
• Strong computer skills with Microsoft Applications
• Ability to regularly lift and push objects up to 30 lbs

About Ricoh

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions
• Tuition assistance programs
• Paid vacation time and paid holidays annually
• Additional benefits to support health and wellness, and ongoing professional development

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting

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