Technical Client Manager

Act as a liaison between clients and the laboratory as follows :

• Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
• Work with other NAM TCMs to respond to all Requests for Proposals (RFPs) / Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans.
• Assist in preparing protocols and project reports as needed.
• Provide status updates of ongoing projects.
• Monitor SGS activities against quote scope.
• Schedule teleconferences and face to face meetings as needed run meetings generate agendas and meeting minutes and track action items.
• Ensure pricelists are maintained and accurate with regards to effort required for work.
• Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
• Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.
• Manage business related complaints relating to Service Quality from enquiry to payment received.
• Follow Training SOP for training and training records.

Qualifications :

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression and Indigenous status or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and / or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1