Senior Clerk Customer Service | Milton Hydro Distribution

WERE HIRING!

MILTON HYDRO DISTRIBUTION INC.

JOB TITLE : SENIOR CLERK CUSTOMER SERVICE

JOB RATE : $32.03 / hr 35 hrs / week

Wage progressions will be administered in accordance with the Collective Agreement.

WHO WE ARE

Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.

Milton Hydros Vision is progressive and forward-looking creating new customer and community possibilities for a smart sustainable and electrified future. Our focus is on being customer-centric where all employees work towards enhancing the customer experience.

WHY YOU WANT TO WORK HERE

We care about our employees our community and growing our businesses. You are not just a number as we get to know the person behind the name and appreciate each individuals unique contribution that support our successes.

Our focus is on delivering a sustainable electrified future for our customers and community through collaborative leadership and innovative solutions. Our belief system is based on respect teamwork communication and excellence in everything we do.

POSITION SUMMARY

This position is responsible for interacting with customers in-person over the phone or through written correspondence regarding their electricity and water bills. Customer inquiries include but are not limited the following : high bill complaints billing inquiries customer moves collection of overdue accounts payment arrangements power outages water.

CUSTOMER SERVICE DUTIES

• Work within company values and policy at all times
• Responds to customer inquiries
• Liaise with Engineering / Operations regarding upgrades tree trimming part power
• Process payments (cash / cheque)
• Greet guests and ensure they are escorted to the correct employee
• Schedule service orders and coordinating their completion
• Obtain and update account information from customers
• Ensure conditions of service are fulfilled; collect deposits; commercial contracts
• Assist the billing department with functions (e.g. finals) as required
• Phone queue coverage
• Responsible for coordinating with the Collections Agency and ensuring accurate application of charges and service orders
• Manage write-offs preparing final notices and reminders for collection agencies processing refunds and addressing overpaid accounts
• Process final billings managing move-related service orders ensuring timely routing of information and coordinating with landlords owners and legal parties on ownership
• Responsible for creating and coordinating hand delivery batches processing and printing notices and managing deposit-related issues with collections.
• Provide support with Final / Moves
• Use call handler software to deal with outages
• Identify opportunities to improve the business processes and advise supervisor of risks with business processes
• Other duties as required

SKILLS / KNOWLEDGE / EXPERIENCE REQUIRED

EDUCATION

WHAT WE OFFER :

APPLY TODAY!

The Senior Clerk Customer Service role is an existing role within our Customer Service Department. Candidates interested in this position are invited to apply in confidence by completing their application through the Career Center by end of business day Friday

February 13

th

2026. Please attach your resume and cover letter in .docx or .pdf format.

Career Center URL :

rate of pay will be as a SENIOR CLERK in Schedule B of the Collective Agreement.

Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment assessment or selection process please email We thank all applicants for their interest in Milton Hydro Distribution Inc. however only those selected for an interview will be contacted.

Required Experience :

Senior IC

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Hourly

Experience : years

Vacancy : 1