We are seeking a Technology Architect to lead the planning and deployment of SMART IT in a hybrid environment (3 days onsite, 2 days remote). The role focuses on creating a comprehensive architectural design that integrates SMART IT with BMC Helix ITSM, ensuring seamless functionality and performance within a large, complex setting.
Advantages
- Hybrid Work Model : Benefit from a schedule balancing in-office collaboration and remote flexibility.
- Impactful Projects : Contribute to a significant SMART IT integration that will optimize IT service management.
- Technical Growth : Enhance your expertise in BMC Helix ITSM, data migration, and advanced implementation strategies.
- Collaborative Environment : Work alongside cross-functional teams to shape workflows, dashboards, and training plans.
- Ongoing Innovation : Support a system designed for continuous improvement, offering opportunities to refine and optimize post-implementation.
Responsibilities
Develop a robust SMART IT architecture seamlessly integrated with BMC Helix ITSM.Create a detailed deployment plan, including timelines, resource allocation, and risk management strategies.Tailor SMART IT workflows, forms, and dashboards to meet organizational requirements.Ensure accurate and secure migration of data to the SMART IT-enabled environment.Provide training and support for end-users and administrators, promoting effective adoption of SMART IT.Conduct thorough testing to confirm SMART IT functionality and performance in the new environment.Establish ongoing support processes to continually optimize the SMART IT solution.Qualifications
Proven experience developing and integrating SMART IT with BMC Helix ITSM.Background in large / complex environment deployments, ensuring robust technical design and performance.Ability to create comprehensive architectural designs and manage risk, timelines, and resource allocation.Skills in data migration, user training, and post-deployment support.Summary
Join us as a Technology Architect and play a pivotal role in designing and deploying SMART IT within the BMC Helix ITSM framework. If you excel at implementing sophisticated solutions in large, complex environments and enjoy fostering user adoption and continuous improvement, this position offers a rewarding opportunity to make a meaningful impact.
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